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in Joplin, MO
Call Center Business Customer Service Representative - Full-time
Hours | Full-time |
---|---|
Location | Joplin, MO Joplin, Missouri |
About this job
Business Customer Service Specialists start between $10.36 and $11.95 per hour... then you will have the opportunity to receive an increase after only 6 months!
The Business Customer Service Specialist position is a full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources.
Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best!ÂÂ
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
- May be required to work in one or multiple queues/skill sets over various customer contact channels.
- Responsible for improving customer retention through programs and service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
- Continually maintain working knowledge of all company products, services and promotions.
- Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
- May sell and provision wireless services, products, features, equipment and accessories.
- May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
- No physical requirements
- At least 18 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
- Qualify on pre-employment screening
- Classroom training
- On-the-job training
- On-line training
Business Customer Service Specialists  start between $10.36 and $11.95 per hour... then you will have the opportunity to receive an increase after only 6 months!
The Business Customer Service Specialist position is  a full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources.
Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.
Career possibilities are limitless with AT&T. Â You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Â
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
- May be required to work in one or multiple queues/skill sets over various customer contact channels.
- Responsible for improving customer retention through programs and service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
- Continually maintain working knowledge of all company products, services and promotions.
- Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
- May sell and provision wireless services, products, features, equipment and accessories.
- May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
- No physical requirements
- At least 18 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
- Qualify on pre-employment screening
- Classroom training
- On-the-job training
- On-line training