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Overnight Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Spokane Valley, Washington 99216 Spokane Valley, Washington |
About this job
An IT support company in Spokane Valley is currently looking for a customer focused Help Desk Analyst who will be responsible for assisting customers in resolving computer hardware and software application problems through discussion and diagnosis.
Responsibilities:
- * Provide Level 1 hardware and software technical support for a variety of platforms for multiple retail and hospitality customers.
- * Resolve, track and document progress on all issues from service calls
- * Responsible for creating and maintaining call logs in Salesforce Service Cloud
- * Dispatch Field Service Technicians to provide on-site support as needed
- * Managed the check-out process for on-site Field Service Technicians
- * Resolve and track progress on all issues and service calls
Qualifications
- At least one year in a customer-interfacing role
- Proficiency with Microsoft Office
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.