Broadcast Operations Tech II - Full-time

A successful Operations Tech II will have the following:

• High school diploma or GED and 3-5 years general work experience
• Ability to type approximately 20 WPM
• Six months experience with Microsoft Office Suite to access emails, enter data, access databases, and create documents
• Ability to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7
• The ability to respond to visual and audible alerts via man-machine computer user interface screens
• Communication skills to explain details via telephone
• The ability to sit for long periods of times
• Comfortable monitoring services that include adult content without objections

Preferred Qualifications:

• Prior audio and video or electronics experience
• Ability to read and interpret documents such as operating manuals, instructions, procedures

#LI-PC1

DISH’s Digital Broadcast Centers provide advanced online video delivery and satellite video delivery for broadcasters and pay-TV operators across North America. Through our network of uplink centers, these world-class facilities are also home to EchoStar’s 24/7 traffic, technical operations, and satellite access centers. This team is comprised of experienced professionals dedicated to providing customers with an unparalleled level of service delivering content and programming to over 16 million subscribers every day.

Dish is currently seeking a Broadcast Operations Technician to join the TOC team at our uplink facility in Cheyenne, WY. The TOC is a television programming environment where the operations team is responsible for monitoring, documenting and maintaining the quality of all services that are re-distributed to customers.  Communication in written and verbal form with station personnel, internal departments and co-workers is essential to the performance of the team.  All TOC personnel are expected to be able to multi-task, pay attention to fine details, demonstrate good teamwork and follow instructions given to them in an orderly and timely manner.   Each member must have the ability to manage their own daily responsibilities, but also be able to take specific instructions for a special event and follow through to completion. 

Primary responsibilities fall into the following categories:

• Monitors on-air programming of both local and national broadcasters
• Performs technical quality control checks on a large Digital Broadcast Satellite system to ensure A/V media meets DISH standards
• Identifies, reviews and reports service anomalies and outages
• Troubleshoots problems involving the signal path, media, programming and logs
• Follows escalations procedures for non-conforming media;
• Documents technical discrepancies and reports problems to appropriate personnel
• Maintains logs; inputs data into established databases; and responds to emails from outside the uplink
• Coordinates with outside providers to determine outages
• Validates customer complaints and provides response
• Responsible for coordinating and/or performing of on-air routing of content
• Monitoring tasks may include exposure to adult content