Senior Technical Support Analyst - Carlsbad, CA

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
 
The successful candidate will work the second shift in an automated pharmacy / factory environment and be responsible for supporting and troubleshooting various hardware, software and robotic applications. Must be able to successfully work with various vendors and mechanical / engineering teams both up and downstream to successfully troubleshoot issues on a daily basis.
 
Primary Responsibilities:

Respond to Hardware / Software / Robotic or related to the pharmacy floor incident and service requests from customers
Interact with vendors and mechanical / engineering teams to resolve customer issues and incidents
Responsible for software upgrades or new software implementations
Interact with upstream application teams to resolve / clarify / troubleshoot incidents
Resolve Desktop / Server / miscellaneous hardware issues
 

Required Qualifications:

2+ years of experience with querying Microsoft SQL or equivalent DBMS – write SQL queries
2+ years of experience with desktop support and deployment software
2+ years of Microsoft operating system experience
2+ years of Microsoft Office Suite experience
1+ years of experience with help desk systems
Excellent written and verbal communication skills - must be able to create, maintain and develop documentation
Available to work Monday through Friday from 2:00 pm - 12:00 am with flexibility, overtime, and occasional weekend work
Able to lift miscellaneous computer equipment up to 50 pounds
Preferred Qualifications:

DC circuits knowledge / experience is highly desired
1+ years of experience with serial based communications
Industrial automation controls experience
Pharmacy or Hospital experience
 
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.