Home Entertainment Specialist - Full-time / Part-time

Summary: Installs, tests and repairs satellite dish systems and related equipment by performing the following duties.

Essential Duties and Responsibilities: Not limited to the following and may include other duties as assigned.

• Reviews installation specifications, landlord permit, condominium association regulations, manufacturer's instructions, and government ordinances to determine installation site for the dish.
• Visually inspects installation site to identify obstructions, such as trees or buildings that could distort or block signals from satellite.
• Discusses satellite dish placement and installation requirements with customer.
• Digs hole for the pole to support satellite dish base, mixes, pours, and finishes concrete in the hole for the pole mount.
• Digs trench and lays underground cable to connect satellite dish to receivers in customer's building.
• Assembles and attaches electronic and structural components of satellite dish.
• Climbs ladder to install satellite dish when area is inaccessible from ground like roof, siding.
• Works in limited space areas like attic, basement or crawl spaces.
• Runs wiring like coaxial cable, phone line inside the interior wall or the exterior of the building.
• Orients satellite dish to direction and altitude of satellite signal.
• Connects satellite dish system to customer's TV including any other electronic/audio equipment.
• Tests installed system for conformance to specifications and performs upgrades as needed to conform to standards.
• Instructs customer in use of equipment.
• Replaces or repairs defective parts and equipment.
• Places outbound calls to the customers to pre-call, confirm appointments and verify specifications of the work order, communicates with call center employees over the phone to modify, reschedule, close, cancel work orders for installation.
• Installation and connection of phone lines or Ethernet connections on all installations. 

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Respond promptly to customer needs and requests for service and assistance, answer customer's questions.
• Able to read and interpret written information.
• Look for ways to improve quality, monitor own work to ensure quality.
• Meet productivity standards, completes work in timely manner, use time efficiently.
• Report potentially unsafe conditions, use equipment and materials properly.
• Be consistently at work as scheduled, arrive at appointments on time.
• Follow instructions, respond to management direction, complete tasks on time or notify appropriate person with an alternate plan.
• Ability to recognize opportunity and provide additional products and services to every customer

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                     

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience is desired.

Language Skills                                                               

Ability to read and comprehend simple instructions and communicate in English (knowledge of other languages is a plus).  Ability to write in English to fill out service agreements or any other necessary paperwork.  Ability to effectively present information in English in one-on-one situations to customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills                                                              

Knowledge of Internet Explorer is required.                            

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle small parts, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 pounds. May occasionally be required to lift up to 100 pounds for short distances and/or move bulky objects. Must be able to load, unload, carry and set up 24-28 foot ladder. Will be required to climb ladders in a safe manner. Must be comfortable working in small spaces and/or various heights. Must be able to safely operate a motor vehicle. Employee is required to travel w/within 50-75 mile radius on a daily basis. Employee, including any tools and/or equipment that is carried, must be able to remain within the weight requirements of a 300 pound ladder. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee is regularly required to work 8 hours a day, can be scheduled any day of the week Monday through Sunday, 365 days a year including holidays.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places and risk of electrical shock. The noise level in the work environment is usually moderate.

Certificates, Licenses, Registrations

Valid driver's license is required (subject to verification). Non-negligent MVR is required for company owned vehicle (COV) position. Personally owned vehicle (POV) employees are required to provide their own work van that meets company's standards and show proof of current auto insurance.