Customer Service Representative

Job DescriptionKelly Services is hiring immediately for Customer Service Representatives! These positions will take place at our client site in Raynham, MA. The hours will be M-F 12:30p-9:00p and alternating Saturdays 8:00a-4:00p. The pay rate is $14.30/hour. We are looking for motivated individuals that are looking for position that offers long term employment and career growth!Key Responsibilities:The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:Service the Customer:Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service Diagnose customer needs and/or concerns Handle difficult customer calls in a courteous and professional mannerCreate and maintain a positive and professional connection with caller at all timesProblem Resolution:Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concernsCommunicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities Display exceptional decision-making and problem solving capabilities to take immediate action on all callsRevenue Generation:Ability to assess customers- needs and satisfy them with recommendations Achieve monthly sales/product education goalsBasic Qualifications:High school diploma or GEDMinimum of 1 year previous customer service and/or call center experience Ability to thrive in a fast-paced environmentPlease respond to this job posting if you are interested or feel free to email your resume directly to Kim Mars at kim.mars@kellyservices.com. Thank you! Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]