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Hours Full-time, Part-time
Location Atlanta, GA
Atlanta, Georgia

About this job

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit Service Account Management is comprised of a team of field based Service Account Managers (SAMs) who are responsible for providing a World-Class on boarding support experience to T-Mobile business and government customers.  The incumbent will serve as a program manager that will own and deliver on Implementation, training and support activities for these new and existing high value T-Mobile customers.  
  • Superior communication, presentation and interpersonal skills
  • Deep understanding and demonstration of high level project / program management skills
  • Strong organizational and time management skills
  • Proven ability to negotiate complex sales and/ or support situations, including ability to manage highly complex, critical customer issues
  • iOS and Android operating system and Mobile Device Management (MDM) knowledge preferred
  • Proficient in Windows-based software programs (ie. Word, Excel, and PowerPoint)
  • Customer oriented and committed to 100% customer satisfaction
  • Valid driver's license and satisfactory driving record required
 Education:
  • Bachelors Degree Preferred
  • Partner with assigned customers to develop detailed implementation plans that ensure an organized, smooth and timely on-boarding experience.
  • Define, review and deliver on program plans for customer education on equipment, wireless service, billing options and other T-Mobile capabilities that align with the customer's short and long-term objectives.
  • Provide customer with project status updates during the assigned implementation period through use of tracking tools and by facilitating regular customer account management calls.
  • Provide customer education of T-Mobile account management resources and escalation paths. r s.
  • Facilitate webinars and onsite trainings for end users and key customer personnel.
  • Manage and oversee the involvement of T-Mobile partners with each program.
  • Offer peer support and act as a mentor and coach to new SAM team members.
  • 50% travel (local and occasional overnight) for customer meetings and deployments
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.