The job below is no longer available.
You might also like
in Chicago, IL
$24est. per hour SunCoke Energy • 2h agoUrgently hiring 18.8 mi Use left and right arrow keys to navigate- $19
est. per hour Staffmark Group • 2h agoUrgently hiring 16.9 mi Use left and right arrow keys to navigate - $18.00
Verified per hour Thresholds • 2h agoUrgently hiring 8 mi Use left and right arrow keys to navigate - $18.00
Verified per hour Thresholds • 2h agoUrgently hiring 8 mi Use left and right arrow keys to navigate - $19
est. per hour Cboe Global Markets • 2h agoUrgently hiring 1.3 mi Use left and right arrow keys to navigate
Front Desk Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Chicago, IL Chicago, Illinois |
About this job
Vitality
Be Bold, Be Inspired, Be You
Swisstel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swisstel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swisstel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who -- in turn -- aspire to bring quality of life into our guests' lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Front Desk Agent
Scope of Position:
Reporting to Director, Front Office, our Front Office Coordinator is responsible for overall guest satisfaction and representing Swisstel Chicago brand values through engaging with guests and colleagues in a professional and friendly manner.
Essential Performance Functions:
* Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.
* Ensure Guest details remain confidential
* Reports any hazards, risks, accidents as required
* Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
* Everyday ensures receiving shift briefing from manager on duty, reading bulletin boards, reading emails and examines SwissTimes
* Develops a thorough knowledge of room types, locations, features, availability, prices and promotions
* Assist Guests with general enquiries, providing accurate and detailed information
* Attends all required meetings and training sessions
* Prepare for Guest arrivals in accordance with Swisstel Hotels & Resorts' procedures, including special request reservations and VIP Guests.
* Maintains updated information of all daily activities, event and meetings taking place in the hotel
* Provides professional and timely check in & out service for all hotel Guests which adheres to Swisstel Hotels & Resorts' policies and procedures
* Ensures the method of payment, required authorization and deposit upon check in.
* Promotes higher category rooms upon check in and works towards upgrade targets.
* Coordinates with Bell Team and Concierge to fully manage check in process
* In line with VIP program standards, takes action prior to arrival, and informs manager on duty upon arrival to ensure desired treatment
* To ensure that security protocol is adhered to regarding Guest ID and issuing of keys
* Handles currency exchange & responsible for keeping bank balanced at all times
* Perform other duties assigned by his/her supervisor
Qualifications:
We are looking for candidates that possess a natural talent to empathize with people in a diverse environment, are passionate about quality in life and thrive in a dynamic environment. In addition, the candidate should possess:
Education & Experience
* College degree or equivalent work experience
* 1 year of hospitality industry experience
* Previous Front Desk experience highly preferred
Skills & Abilities
* Must be able to work different and rotating shifts.
* Demonstrate strong communication skills both verbal and written
* Demonstrate ability to effectively deal with guests and other team members, some of who will require high levels of patience, tact and diplomacy.
* Detailed knowledge on computers and proficient in all Microsoft Office Programs (Word, Excel, Powerpoint)
* Presents a professional and polished appearance
* Dynamic and can do attitude
* Congeniality, competence, consistency and initiative are hospitality principles the staff members are required to practice. It is important that these principles be considered as much a part of job performance as are the duties required
* In addition, regular attendance in conformance with the standards is essential to the successful performance of this position
Upon employment, all employees are required to fully comply with Swisstel rules and regulations for the safe and efficient operations of hotel facilities.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
* Frequent standing and walking throughout the shift
* Occasional bending, kneeling, pushing, pulling
* Occasional lifting and carrying up to 50 lbs
About Swisstel Chicago's Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children's Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.
About Chicago
Famous for blues, jazz, comedy, shopping, and dining - Chicago is situated in the hub of the Midwest. Our picturesque skyline ascends the waters of huge Lake Michigan -- a first impression that soon reveals world-class museums of art and science, miles of sandy beaches, huge parks and public art and perhaps the finest downtown collection of architecture in the world.
About Swisstel Hotels & Resorts
Swisstel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swisstel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swisstel properties can be found in over 30 well-located properties around the world, with many more in development.
As guests of the world, every Swisstel upholds Swiss sustainability standards. In fact, Swisstel has a mission: to treat guests, team members, and the environment with equal respect. Swisstel is now part of AccorHotels, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swisstel becomes, just like the country it was founded in, it remains a small hotel at heart.
Be Bold, Be Inspired, Be You
Swisstel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swisstel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swisstel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who -- in turn -- aspire to bring quality of life into our guests' lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Front Desk Agent
Scope of Position:
Reporting to Director, Front Office, our Front Office Coordinator is responsible for overall guest satisfaction and representing Swisstel Chicago brand values through engaging with guests and colleagues in a professional and friendly manner.
Essential Performance Functions:
* Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.
* Ensure Guest details remain confidential
* Reports any hazards, risks, accidents as required
* Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
* Everyday ensures receiving shift briefing from manager on duty, reading bulletin boards, reading emails and examines SwissTimes
* Develops a thorough knowledge of room types, locations, features, availability, prices and promotions
* Assist Guests with general enquiries, providing accurate and detailed information
* Attends all required meetings and training sessions
* Prepare for Guest arrivals in accordance with Swisstel Hotels & Resorts' procedures, including special request reservations and VIP Guests.
* Maintains updated information of all daily activities, event and meetings taking place in the hotel
* Provides professional and timely check in & out service for all hotel Guests which adheres to Swisstel Hotels & Resorts' policies and procedures
* Ensures the method of payment, required authorization and deposit upon check in.
* Promotes higher category rooms upon check in and works towards upgrade targets.
* Coordinates with Bell Team and Concierge to fully manage check in process
* In line with VIP program standards, takes action prior to arrival, and informs manager on duty upon arrival to ensure desired treatment
* To ensure that security protocol is adhered to regarding Guest ID and issuing of keys
* Handles currency exchange & responsible for keeping bank balanced at all times
* Perform other duties assigned by his/her supervisor
Qualifications:
We are looking for candidates that possess a natural talent to empathize with people in a diverse environment, are passionate about quality in life and thrive in a dynamic environment. In addition, the candidate should possess:
Education & Experience
* College degree or equivalent work experience
* 1 year of hospitality industry experience
* Previous Front Desk experience highly preferred
Skills & Abilities
* Must be able to work different and rotating shifts.
* Demonstrate strong communication skills both verbal and written
* Demonstrate ability to effectively deal with guests and other team members, some of who will require high levels of patience, tact and diplomacy.
* Detailed knowledge on computers and proficient in all Microsoft Office Programs (Word, Excel, Powerpoint)
* Presents a professional and polished appearance
* Dynamic and can do attitude
* Congeniality, competence, consistency and initiative are hospitality principles the staff members are required to practice. It is important that these principles be considered as much a part of job performance as are the duties required
* In addition, regular attendance in conformance with the standards is essential to the successful performance of this position
Upon employment, all employees are required to fully comply with Swisstel rules and regulations for the safe and efficient operations of hotel facilities.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
* Frequent standing and walking throughout the shift
* Occasional bending, kneeling, pushing, pulling
* Occasional lifting and carrying up to 50 lbs
About Swisstel Chicago's Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children's Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.
About Chicago
Famous for blues, jazz, comedy, shopping, and dining - Chicago is situated in the hub of the Midwest. Our picturesque skyline ascends the waters of huge Lake Michigan -- a first impression that soon reveals world-class museums of art and science, miles of sandy beaches, huge parks and public art and perhaps the finest downtown collection of architecture in the world.
About Swisstel Hotels & Resorts
Swisstel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swisstel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swisstel properties can be found in over 30 well-located properties around the world, with many more in development.
As guests of the world, every Swisstel upholds Swiss sustainability standards. In fact, Swisstel has a mission: to treat guests, team members, and the environment with equal respect. Swisstel is now part of AccorHotels, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swisstel becomes, just like the country it was founded in, it remains a small hotel at heart.
Your Privacy Choices