Customer Account Representative - Hiring Now!

JOB PURPOSE:

• Manage rental accounts and meet company account management goals and expectations, by collecting on current and past due accounts while adhering to company standards, policies, and procedures.
• Positively impact customer growth and revenue through sales activities, account management, and providing total customer satisfaction.
• Accomplish these in a way that is consistent with the RAC mission statement.

KEY RESPONSIBILITIES:

Account Management:

• Maintain accurate records of customer account activity, to include current and past due accounts
• Review past due accounts and communicate in person and via phone with the customers to promote timely payments

• Collect customer payments on a timely basis and meet daily/weekly collection standards
• Complete customer service calls in a timely manner as assigned
• Follow all policies and procedures and adhere to all standards

Deliveries & Pick-ups:

• Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
• Deliver merchandise to customer homes in Company provided vehicle as assigned
• Install and set up merchandise, and instruct customers on proper use of merchandise
• Pick-up merchandise from customer homes as assigned
• Keep vehicles clean and properly maintained as assigned
• Complete customer service calls in a timely manner as assigned

Sales:

• Greet and assist customers on the sales floor
• Obtain new rental orders on the sales floor and over the phone
• Complete rental agreements as required
• Prospect for new business by telemarketing and distributing print materials

OTHER RESPONSIBILITIES:

Showroom and Backroom areas:

• Refurbish merchandise to like new condition
• Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
• Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

JOB REQUIREMENTS:

• Must be at least 19 years of age
• High school diploma or GED
• Friendly with exceptional communication skills
• Excellent customer service skills
• Valid state driver’s license and good driving record
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Typically works 38-40 hours a week depending on business needs