Manager, Business Systems Analysis - Care

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit This position is responsible for the prioritization and progressive elaboration of stakeholder requirements in order to enable project teams to implement a solution that will meet the needs of the sponsoring organization and stakeholders. This position creates and maintains staffing plans to support the current and future work demands and project deliverables and provides day-to-day guidance to staff members while acting as liaison to senior management and business stakeholders. This position interfaces with T-Mobile Directors, Vice Presidents, and functional disciplines.Minimum Required

• 5 years Management, Team Lead, or other equivalent leadership experience
• Proficient understanding of Business Analysis Body of Knowledge (BABOK) Discipline (Planning, Elicitation, Requirements Management & Communication, Enterprise & Requirements Analysis, Solution Assessment & Validation and Underlying Competencies )
• Proficient understanding of system development and product development life cycles with both purchased and in-house developed hardware and software applications
• Experience developing business solutions with a variety of tools
• Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials
• Ability to assess the impact of new process or project requirements on an existing suite of complex applications
• Strong business and technical writing skills producing clear and unambiguous deliverables
• Has ability to deal constructively with change. Implements mechanism to prepare and mentor staff through change
• Ability to mentor business systems analysts on Self and Social Awareness, as well as Relationship Management

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
 
Essential Functions

• Responsible for ensuring operational excellence and successful adherence of departmental service level agreements
• Align executive strategic direction to tactical implementation
• Drive process improvements within commissions and other sales operations processes
• Evaluates team member competencies and invests in staff development. Drives corrective behavior while maintaining self-esteem. Utilizes Team Development and Motivational techniques to constantly raise the bar in performance and quality. Coaches others in the big picture and ties initiatives to Corporate and Individual Goals.
• Understands how projects align to broader organizational goals and business benefit. Explains business benefit of projects and contributes to business case/feasibility development.
• Interact with senior level audience on a regular basis and navigate various organizational challenges. Works within those challenges to gain stakeholder trust
• Fosters business knowledge and understanding among business systems analysts and project stakeholders.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and team accountable.
• Mentors and contributes to organizations body of knowledge on business systems analysis, requirements package, and quality programs.

Desired

• Experience in Commissions, Finance and/or Care organizations
• IBM ICM product knowledge

 
Education

• Bachelors' Degree in Computer Science, Business or Finance preferred. Additional relevant work experience may be considered in lieu of degree.

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.