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Hours Full-time, Part-time
Location Hesperia, California 92345
Hesperia, California

About this job

Job Description: Answer phones from incoming patients/members

Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Referral Administration

Verify appropriate CPT and UM codes are assigned to each case

Communicate directly with members and providers

Obtain medical history for specific conditions

Determine appropriate examinations, tests and specialists required for each member

Schedule appointments for examinees including follow-up appointments and rescheduled appointments

Ensure all examinees and providers receive necessary documentation

Meet or exceed contract timeliness guidelines in both the scheduling and case management systems

Other projects and duties as assigned
Work Environment:

Medical Center

Qualifications: High School diploma, or equivalent (GED)

Experience with electronic medical records & familiarity with Utilization Management

Experience with medical coding and knowledge of medical terminology

Strong computer skills at intermediate level

Individuals who can provide good customer service skills and speak with purpose over the phone
Performance Expectations: Proven ability to plan and organize work load

Ability to manage competing priorities in a fast paced work environment

Good follow through skills

Work well in a team oriented work environment

Strong verbal and written communication skills

Excellent customer service skills with ability to critically evaluate and resolve problems

Must possess the ability and flexibility to work early morning, evening, and/or weekend shifts




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.