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in Mason, OH

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Hours Full-time
Location 9111 Duke Boulevard
Mason, Ohio

About this job

Responsible for reviewing, investigating, and determining action to be taken for all data in fraud queues for proprietary accounts; performing other duties as assigned.

Essential Functions:

  • Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verifications, and account information updates.
  • Assist customers with order confirmation and account maintenance.
  • Research and resolve inquiries via the credit systems and other media to respond to unauthorized activities on accounts.
  • Regular, dependable attendance and punctuality.  

Qualifications:

Education/Experience:  High school diploma or general education degree (GED) required.  One to three months related experience and/or training preferred.

Communication Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization.

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry.

Reasoning Ability:  Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations. 

Physical Demands:  Regularly required to talk or hear; frequently required to sit, use hands to finger, handle, and feel; occasionally required to stand, walk, stoop, kneel, crouch, crawl, and reach with hands and arms.

Other Skills:  Excellent customer service, communication, and follow-up skills; excellent problem solving and decision-making skills; excellent analytical and organizational skills; computer keyboarding and navigational skills; previous retail selling and customer service experience preferred; Microsoft Office experience preferred.

Work Hours:  Ability to work a flexible schedule based on department and Company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.