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in Phoenix, AZ

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Hours Full-time, Part-time
Location Phoenix, Arizona 85003
Phoenix, Arizona

About this job

PART Time and Full Time openings.

The Corporate Call Center Licensed Agent is the front line representative of the call center. This individual is responsible for handling inbound sales calls. The agent will review plan information and answer prospects questions regarding insurance options, with the goal of closing the sale by enrolling in coverage (mainly prescription drugs). The agent will be closely aware of call center policies, procedures and company/client goals and will strive to meet those goals. Agents must meet various productivity and quality levels established by their specific program. Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent.

Training:

1 week long, Monday - Friday 9am-3pm

Once you complete the training you will take the licensed test the following week.

The 30 hour training is non paid, but once you complete and pass the test you will receive a $350 bonus check.

Qualifications:

1-2 years of customer service experience

Computer literacy and type a minimum of 25 WPM

Willingness to sale (all inbound calls from Hummana patients)

Healthcare background is a bonus

Health licensed will be good for 2 years.

Responsibilities:


Educate and assist customers regarding the purchase of an insurance plan.


Complete a needs analysis to identify the best product for the customer. Goal is to determine best plan for the caller and enroll them in the plan of their choice.

Review plans and quote premiums.


Follow a call plan focused on sales and compliance.


Maintain schedule adherence (attendance, punctuality, use of AUX time)


Willingly accept and implement feedback to improve sales performance.


Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.