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in Saint Paul, MN

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About this job

Are you looking to use your problem-solving skills to help others? Do you enjoy a fast-paced, positive environment? Home Instead has an opportunity for you!

Home Instead Senior Care of St. Paul is looking to add a Service Coordinator to our team! Our office has been in business for almost 20 years, providing quality home care services to local seniors who need assistance to remain safe and independent in their homes. The need for home care is growing in our community, and our friendly, supportive office staff is looking to add a new full-time member!

The Service Coordinator will be responsible for a variety of duties involved with the coordination of scheduling service for our clients. The Service Coordinator will be in charge of scheduling clients and CAREGivers in order to provide the highest quality service to clients, with emphasis on creating extraordinary relationships. This role requires an innovative, detail-oriented person who enjoys working with people, and enjoys problem-solving in a positive, fast-paced environment. 

Primary Responsibilities include:                                                                             

  • Answer incoming calls in a friendly, professional and knowledgeable manner and respond quickly to their needs.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Communicate all changes in client shifts to the client(s) and CAREGiver(s) in a timely fashion.
  • Evaluate CAREGiver schedules for most efficient usage as well as noting CAREGivers without hours on a weekly basis.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Address client and CAREGiver emergency calls and/or situations. 
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.

Secondary Responsibilities

  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

  • College degree preferred
  • One year of experience in home care, health care, or senior-related industry required, or an equivalent combination of education and work experience may be considered
  • One year experience in Customer Service preferred
  • Must possess a valid driver’s license

Knowledge, Skills and Abilities:

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment 
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word 
  • Must have the ability to perform duties in a professional office setting
  • Must demonstrate knowledge of the senior care industry

Why Home Instead?

Home Instead Senior Care is a trusted source of home care for senior citizens across the U.S. and the globe. The heart of our company is our Mission: To enhance the lives of aging adults and their families. Our founders, Paul and Lori Hogan, started Home Instead in 1994 in Omaha, Nebraska, when they realized, through caring for an aging family member, that there was a need for elder home care services to help seniors remain independently at home. They started a small home care company that has grown into a global network of offices, each serving their own community.

Our St. Paul office was the first Home Instead office to open in Minnesota in 1997. We have been in business for nearly 20 years, serving local seniors in our community. Our experienced, professional team works together to ensure the best quality of care for the clients that we serve. Our CAREGivers receive comprehensive training, and work 1-on-1 with clients in their homes in and around the St. Paul area. As the need for senior care in our industry has grown, we have grown with it! We strive to stay on the forefront of the senior care industry, and are dedicated to being both the home care agency, and employer, of choice. In fact, Home Instead Senior Care was the only home care company listed on Forbes Best Employers List for 2017!

Our full-time employees receive benefits such as Health Insurance, 401k, Honor PTO, community engagement projects, and more!



Are you ready to make a difference? Apply with Home Instead today!

 

 

Each Home Instead franchise is independently owned and operated.