The job below is no longer available.

You might also like

in Stamford, CT

Use left and right arrow keys to navigate
Hours Full-time
Location Stamford, CT
Stamford, Connecticut

About this job

Client Reference Code: 193712
COMPANY:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.


SPECTRUM ENTERPRISE OVERVIEW:

Superior, reliable, consistent services that deliver value – that’s our focus. Over the years, Charter has invested billions of dollars in infrastructure improvements, unleashing the power of an advanced, two-way, fully interactive fiber network. By moving to this all-digital network, today’s Charter customers enjoy the most HD TV channels, more On Demand choices and the fastest internet speeds.

Spectrum Enterprise Solutionsbuilds business-to-business solutions with a people-to-people focus, providing the bandwidth and support customers need to accelerate business. Charter’s largest customers enjoy enterprise-grade voice, video, data, network, cloud and managed services via a flexible and secure fiber-based network.

POSITION OVERVIEW:
The Director, Sales Development for the Spectrum Enterprise Sales Organization is responsible for establishing business’ objectives, policies and practices in functions that are essential to sales force and sales support productivity and a positive customer experience, including planning, reporting, and sales process, administration and tool optimization. Develop strategic plans and guide tactical initiatives to achieve business goals. Oversee activities of multiple departments that perform sales support for numerous sales channels, service activation and customer support functions.


RESPONSIBILITIES:
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Provide leadership and guidance in Sales Operations, Incentives, Performance and Business Development initiatives.
    • Establish operating models and performance goals.
    • Design and direct revenue enhancement and cost reduction programs.
    • Ensure performance goals are met.
  • Oversee Sales Operations from lead generation through contracting.
  • Align sales support structure with customer buying behaviors and the operating model for each sales channel. Collaborate with sales leaders to enhance each channel’s sales and support model.
  • Establish company-wide policies and procedures that reconcile differing stakeholder needs, expedite key sales and sales support activities and drive positive business results.
  • Identify opportunities for sales process that enable the sale force to focus on high value sales activities and support staff to become more productive, thus accelerating the sales cycle.
  • Initiate and lead cross-functional, multi-departmental development programs.
  • Facilitate implementation, working with both field and corporate leaders.
  • Guide design and management of a comprehensive sales incentive program that reinforces sales strategy and aligns with business and sales volume and revenue goals. Program includes short-term sales incentives and contests, sales recognition programs, and other sales promotions for quota-bearing positions.
  • Ensure incentives align with Charter’s pay philosophies and associated guidelines, policies and practices. Analyze and evaluate success and effectiveness of sales incentive programs.
  • Collaborate with Marketing and Product Management to identify, develop and implement support mechanisms for new marketing strategies and new products. Address unique sales operations requirements.
  • Develop staffing model for each department that is consistent with each sales channel’s operating model. Define appropriate job roles, organization structure and career-pathing. Ensure staffing levels are aligned with work volume.
  • Recruit, hire and develop department leaders. Create bench strength
  • Provide input and leadership on major Charter initiatives

REQUIREMENTS:
  • Ten or more years of Commercial telecom sales experience
  • Ten or more years of Sales Operations management experience
  • Ten or more years of Project management experience
  • Ten or more years of Customer Care management experience
  • Ten or more years of Leadership of multiple cross-functional teams
  • Ten or more years of Telephony or data industry experience
  • Ability to communicate with all levels of management and external groups, both orally and in writing
  • Ability to develop, communicate and implement complex plans, strategies and tactics effectively
  • Ability to manage and deliver multiple projects simultaneously, in fast-paced, dynamic environment
  • Ability to prioritize and organize effectively
  • Ability to make decisions and solve problems under pressure
  • Ability to work with others collaboratively to solve problems
  • Ability to lead and motivate a large and geographically dispersed team
  • Cross-functional management skills with an ability to motivate others, both internal and external to the company
  • Ability to show judgment and initiative to accomplish job responsibilities
  • Self-motivated with ability to work independently
  • Exceptional analytical skills
  • Ability to think creatively
  • Knowledge of sales strategies and procedures
  • Moderate Travel


EDUCATION:

Bachelor's degree in business administration or operations or equivalent experience; MBA preferred






Job Code : TWCSCM735 Dir, Sales Enablement Exempt

193712BR