Analyst, Commissions – Care Compensation

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit The Care Compensation Client Services team is responsible for supporting our Care Incentives and Compensation team. This person serves as a liaison between internal partners including Care, Systems, Testing, Reporting and HR Compensation design. This position is responsible for analyzing, reviewing and reporting out on procedural process improvements, assisting in daily commission activities and any other ad-hoc processes that support commission payouts. 
 Minimum Required

• 3-5 Years Operational or Commissions related experience
• Strong analytical skills
• Excellent written and verbal communication skills; effectively communicate with all levels of employees and management
• Ability to meet tight deadlines and prioritize competing demands
• Ability to influence others
• Change Management experience
• Process Improvement experience
• Working knowledge of SQL
• Proficient in Microsoft Office Suite

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
 
Essential Functions

• Act as lead / subject matter expert for inquiries and escalations
• Develop and/or report out on a variety of reporting needs determined by Care Incentives and Compensation Operation Management and teams.
• Conduct operational assessments to identify risks, gaps and propose and report on systematic solutions.
• Collaborate with cross-functional teams to drive project execution/completion.
• Provide subject matter expertise for commission's related projects, and initiatives.
• Participate in the development and testing of processes that impact commissions.
• Provide Analytical support to Commissions Management Team and Program Managers.

• Responsible for validation of System data loads and commissions payouts, impact assessment and resolution of commissions payout issues

• Serve as a liaison between internal partners to include, Systems, EIT, Testing, Reporting and Compensation Design.
• Developing professional expertise, applies company compensation policies to support timely and accurate employee payout
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgement within defined procedures and practices to determine appropriate action.
• Normally receives general instructions on routine work and detailed instructions on new projects or assignments
• Work under general supervision with latitude for independent judgement
• Responsible for any other task as needed to support Business

Desired
 

• 5+ years Operational or Commissions experience
• Strong customer service/account management experience
• Solid understanding of multiple system development life-cycle methodologies
• Understanding of business process and system process within multiple knowledge areas
• Wireless Telecom experience
• Advanced Excel skills
• Previous experience in customer escalations

 

Education

• Bachelors' Degree preferred. Additional related work experience may be considered in lieu of degree.  

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.