Senior Analyst - Pro Customer Experience

POSITION PURPOSE
The Senior Analyst - Pro Customer Experience is responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Analyst - Pro Customer Experience will possess and demonstrate strong leadership skills, analytical ability, and communication.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
20%-Lead Project Teams of Analysts and other associates. 
20%-Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization. 
20%-Produce documents for teams and leadership to review and utilize. 
20%-Deliver presentations to teams and executive leaders and sponsors. 
20%-Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.

NATURE AND SCOPE
This position reports to Sr Manager or Manager Pro Customer Experieince

No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

ENVIRONMENTAL JOB REQUIREMENTS
Environment: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: 
Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:
5 years of work experience is preferred
Programming background
QA experience
Advanced SQL
Advanced Access & Excel
Reporting knowledge/experience –  Excel, Tableau, or similar.
Finance background
Business analysis experience

Knowledge, Skills, Abilities and Competencies:
Experience leading high performing teams Consulting management and/or project management.
Strong quantitative skills such as statistics and data analysis.
Problem solving Strong Operations, Retail and/or field knowledge.