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in Bellevue, WA
Business Operations Manager, National Resource Planning - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Bellevue, WA 98006 Bellevue, Washington |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit The Business Operations Manager is responsible for the National Resource Planning team/department, which consists of Resource Planning Analysts and Sr. Analysts.Qualifications
Minimum Required
Requires competency in customer focus, change & innovation, tactical execution, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
Minimum Required
Minimum Required
- 5-7 years Operations Support
- 1-3 years Leadership/Coaching experience
Requires competency in customer focus, change & innovation, tactical execution, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
- Oversee health of Customer Care across multiple channels including Call Center, Social Media, Messaging, and call routing/SIVR
- Report national performance for sites, teams, and individuals
- Closely Partner with multiple groups located in the same facility, including: Enterprise Security, Enterprise Program Office, Business Continuity, Social Media Reporting & Analysis, T-Force, and Cyber Security
- Manage NRP department, career development, partnerships, tactical execution
Minimum Required
- Bachelors Degree. quantitative discipline