Bar Department Manager - Full-time

All World Wide Wings Manager Responsibilities:

All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

Bar Department Manager Job Purpose:

Bar Department Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the Bar Department. The Bar Department Manager manages all adult beverage matters in the Bar Department including ordering of beer, wine and liquor, inventory control and Responsible Alcohol Service (RAS) compliance. The Bar Department Manager is responsible for the planning, hiring, training, development and motivation of the Bartenders and Bar Servers in the Bar Department. Must maintain a safe environment and improve bottom line profitability through appropriate revenue management.

Bar Department Manager Specific Responsibilities Include:

Team:

• Directly responsible for Bar Department staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of all Bar Department Team Members and does so to maintain a department team at or above staffing guidelines determined at each Period Business Review.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers, particularly the Hospitality Department Manager, on hiring decisions to ensure growth opportunities exist for Team Members and are balanced with the needs to hire from outside.
• Creates weekly Bar Department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for Bar Department. Actively motivates Team Members to participate in all company promotions and incentives.
• Responsible for providing regular performance feedback, including timely performance appraisals and development of Bar Department.
• Assists General Manager with coaching other managers on effective performance management procedures, focused in Bar Department.
• Assists General Manager with the on-going performance management and development of all managers
• Utilizes World Wide Wings support teams/subject matter experts when necessary or required.
• Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.

Guest:

• Ensures Responsible Alcohol Service (RAS) and ServSafe Alcohol program training is followed by both hourly team members and other managers.

• Responsible for ensuring all Bartenders & Bar Servers meet or exceed our standards for hospitality, efficient bar service, recipe adherence (including portion control) and responsible service of alcohol.

Quality Operations:

• Facilitates and ensures adherence to new bar product/promotion rollouts.
• Communicates with all beer and alcohol vendors and holds them accountable for delivering the highest quality product on a timely basis to our specifications.
• Ensures menu specs (recipes), and Bar systems (alcohol incident log, bar line check, prep lists) are being utilized and adhered to. Communicates areas of opportunity to Bartenders, Bar Servers and management team.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Creates and puts action plans in place to address issues. Follows up specifically with Bartenders & Bar Servers to ensure completion of plans.
• Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.).
• Ensures monitoring of all bar equipment to ensure all equipment is functioning and producing high quality products

Sales and Profits:

• Ensures Bar cost tools are being effectively utilized by Bartenders, Bar Servers and other Managers.
• Responsible for overall beer, liquor and beverage costs and bar labor results.
• Maintains proper inventory levels on all alcohol products.
• Understands sales and profit goals and troubleshoots problem departments.
• Aggressively manages waste, comps, voids and discounts, with specific responsibility for the Bar Department.
• Creates, develops and implements bar sales building incentive contests.

Requirements:

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
• This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly. 

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or franchisor. This job description is intended to describe the general level of work being performed.