Retail Associate - Hiring Now!

GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate must actively strive to create a customer-focused shopping environment. The Associate welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect. The Associate also provides customer service according to all Ross customer service guidelines. The Associate may be required to work in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Effectively communicate with customers, associates and Supervisory Staff in a friendly, respectful, cooperative and pleasant manner, whether it be in person, by phone or in writing.
• Ability to use all store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to regularly reach above shoulders and overhead
• Ability to repetitively grip, pinch and perform fine manipulation activities with both hands. For example, but not limited to, putting hard tags on and off of merchandise, using hangers, pricing gun and registers and sizing merchandise.
• Ability to regularly push, pull and lift and carry up to 10 lbs.
• Ability to occasionally push, pull, lift and carry more than 20 pounds. For example, but not limited to, working with carts of stock, racks of clothing, hard line products.
• Ability to use cleaning equipment, rolling racks, ladders and other assigned supplies.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Certain assignments may require other qualifications and skills.
• Associates who work stockroom shifts: Ability to regularly push, pull, lift and carry more than 20 pounds.