Account Manager, TPR

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit The Account Manager, TPR will drive sales by leading & developing National T-Mobile Premium Retailer (TPR) 3rd Party Accounts.  This Sales Leader will be accountable for realizing the full potential of the T-Mobile Brand and improving the Customer Experience while delivering T-Mobile Operational Directives back to the Organization's Leadership, and their Regional and Market Team(s), alongside the T-Mobile Field Support Organization (Sales and Operations Managers, Senior Managers, Directors of TPR Sales, and VP of Area Field Sales).
 
This Position is critical for increasing Sales and driving T-Mobile Retail Relationships with the TPR Account, while achieving Subscriber Acquisition Cost Objectives.  The Account Manager, TPR report to the Senior Director of Branded Retail Sales with close working relationships with T-Mobile Field Sales Leaders, Dealer Financial Services, Sales Operations Services, Business Development, Real Estate and Construction Teams, and Legal Counsel.
 
The Account Manager will provide focus on Sales Operation Strategies and Tactics, including Key Business-Building Initiatives such as driving Performance to Plan, Per Store Activations (MoM & YoY), providing plans to significantly increase the Distribution Footprint, improving Customer Experience, and other Transformation Initiatives.  It will also play a role of strengthening Communication and Cross-Coordination among the Sales, Marketing, Customer Service, and Business Operations Organizations.
 
Enterprise Core Competencies
Requires competency in Customer Focus, Change and Innovation, Strategic Thinking, Relationship Building and Influencing, Talent Management, Results Focus, and Inspirational Leadership.Minimum Required

• At least 18 years of age legally authorized to work in the United States with a Valid Driver's License, Satisfactory Driving Record, and Proof of Automobile Insurance
• Pre-Employment Background Screen
• Significant Business Analysis and Critical Thinking Skills with in-depth Retail Sales Experience in Wireless
• Strong knowledge of common Business Applications; i.e. Web Browsers, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, etc.
• 5+ Years Significant Sales and Operational Experience in a Sales Organization within a Top Company with a Strong Culture
• Proven track record of building Winning Teams, Maintaining Relationships, and Implementing Strategies to grow Top-Line and Bottom-Line Results while guiding Business Solutions internally and externally
• Experience in Managing Sales and Operations for a $100M+ Market Unit or Segment with a strong focus on Customer and Quality
• Foster Professional Development through 360-Degree Coaching; ability to create a Team Atmosphere by being Committed, Accessible, and Responsive, while achieving Key Objectives (act as a Confidant of the Leadership Team)
• A Professional who is Confident and Assertive while demonstrating a "Take Charge" Spirit and is a Visible Leader as perceived by Colleagues? moves others to action by being open-minded, pragmatic, and flexible, while motivating and aligning to the Company's Culture and Values
• Excellent interpersonal skills through effective communication and influence with high levels of energy, great ethical and moral behavior, and unquestionable integrity and character; being able to establish exceptional relationships and maintain credibility while creating a climate in which others are engaged and are excited to participate

 
Education
Minimum Required

• Bachelor's Degree in Finance, Business Administration, Business Management, Accounting, Economics, or Related Field and / or Equivalent Experience (e.g. B.S., B.A.)
• Master's Degree Preferred (e.g. MBA)

 Essential Functions and Responsibilities

• Lead / Manage the relationship between T-Mobile and Retailer through the Planning and Execution of Business Strategy and Key Initiatives
• Drive the execution of Key Initiatives by liaising with T-Mobile Project Managers and other Cross-Functional Teams while providing a superior Customer Experience
• Spearhead Communications from T-Mobile to the Retailer; i.e. Compensation Flashes
• Manage Monthly Validation of Earned and Paid Commissions, Handset Forecasting, and Inventory Control
• Partner with the T-Mobile Field Organization to Lead "Meetings in a Box to Retailer's Internal Sales Organization and deliver Insights relative to Customer Experience, Merchandising, and Training
• Lead Strategic Market Visits through Secret Shops, monitoring Operating Protocol and Standards, sharing Best Practices and Opportunities, and collecting Competitive Intelligence and Insights
• Lead the Implementation of New Products and Services through T-Mobile Training Initiatives via T-Mobile Field Training Teams, Retailer's Training Teams, VILTs, etc.
• Lead Retailer's Participation within each T-Mobile Area Leadership Team Meeting
• Lead Weekly Team Meetings with TPR Account Leadership Team and T-Mobile Cross-Functional Teams to review Weekly Sales, Operational Performance, and other Detailed Reporting which illustrates Performance compared to Peers, Channel, Corporate-Owned Retail, etc.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.