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Customer Service - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 20280S Vermont Avenue, Suite 105 Torrance, California |
About this job
Staffmark is partnering with a local company in their search for a Customer Service Representative to
Develop effective communications with customers by phone or in person to facilitate orders for corrugated shipping containers.
Participate in plant improvement teams as assigned.
Fill in for other members within department as needed.
Responsible for heavy phone contact with customers and sales people.
Work with vendors to assure supply of specified materials and/or work-in-process needed for manufacturing of orders.
Communicate with the sales people on a regular basis regarding activities within their respective accounts.
Responsible for expediting order changes and negotiating with customers.
Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing.
Receive, process and monitor progress of customer orders placed directly by customer or from sales staff. Keep customers apprised of order status as appropriate.
Ensure accuracy of files by maintaining up-to-date specification file and price changes or size changes. Maintain price quote system credibility.
Handle customer complaints and solicit feedback through customer satisfaction processes in place. Refer complaints of service failures to designated departments for investigation.
Enhance customer relationships by maintaining specific call patterns and visiting customers.
Build partnership relationship. Investigate conditions preventing completion of service connection orders and to obtain conclusion to such.
Build specifications, enter orders and prepare costs for repeat orders and new items consistent with plant booking system.
Review support orders for completeness and accuracy; expedite flow of new item information.
Prepare and insure the accuracy of print and construction cards for production.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Develop effective communications with customers by phone or in person to facilitate orders for corrugated shipping containers.
Participate in plant improvement teams as assigned.
Fill in for other members within department as needed.
Responsible for heavy phone contact with customers and sales people.
Work with vendors to assure supply of specified materials and/or work-in-process needed for manufacturing of orders.
Communicate with the sales people on a regular basis regarding activities within their respective accounts.
Responsible for expediting order changes and negotiating with customers.
Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing.
Receive, process and monitor progress of customer orders placed directly by customer or from sales staff. Keep customers apprised of order status as appropriate.
Ensure accuracy of files by maintaining up-to-date specification file and price changes or size changes. Maintain price quote system credibility.
Handle customer complaints and solicit feedback through customer satisfaction processes in place. Refer complaints of service failures to designated departments for investigation.
Enhance customer relationships by maintaining specific call patterns and visiting customers.
Build partnership relationship. Investigate conditions preventing completion of service connection orders and to obtain conclusion to such.
Build specifications, enter orders and prepare costs for repeat orders and new items consistent with plant booking system.
Review support orders for completeness and accuracy; expedite flow of new item information.
Prepare and insure the accuracy of print and construction cards for production.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Min 4 years exp
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