BILINGUAL Financial Customer Service Representative $17/hr

Responsible for responding to routine to moderately complex inquiries and resolving concerns from internal and external customers regarding payroll products and services.
Individuals are tasked with working with confidential and sensitive information, document review, onboarding new payroll customers, processing routine to moderate payroll transactions or new business setup, researching and resolving routine to moderate problems and inquiries and referring difficult problems to more senior specialists.
Individuals may also perform payroll account maintenance, tracking statistical data, report generation, project work, cross-sell or referring products.
Process and document transactions educating payroll customers and sales reps on payroll products, policies, practices and requirements.

REQUIRED:

Fluent in English and Spanish

1+ years of customer service experience (preferably within a call center environment)

High School Diploma or GED

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.