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Guest Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 232 E. Bennett Avenue Cripple Creek, Colorado |
About this job
Guest Service Representative
Assure highest possible level of guest satisfaction. Coordinate front office activities to assure that guest service standards are consistently met.
Duties and Responsibilities:
Duties and Responsibilities:
· Demonstrate and promote a strong commitment to providing the best possible experience for our guests and employees.
· Balance all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
· Responsible for thorough understanding and effective performance of property management system.
· Maintain and organize work area and clean model, lobby and Front Desk area daily.
· Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
· Offers Guest assistance when needed whenever possible.
· Complies with all safety and security policies in accordance with Casino’s standards.
· Other duties may be assigned
Requirements
Requirements
· Great customer service skills
· Accurate cash handling experience with the ability to handle large cash transactions
· Strong organizational skills and detail orientation
· Must be 21 and hold a current Colorado State Gaming License
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