|Job Title||Merchandise Manager|
12450 West Avenue
Ocean City, NJ 08226
The Inventory and Merchandise Manager (IMM) is responsible for maintaining accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. The IMM will manage customer service, safety and vendor relations. The IMM is required to train and direct customer service associates in customer service, receiving processes, money management, product merchandising, plan-o-gram and labeling compliance, housekeeping and other tasks necessary for efficient store operations.
- Provides subject matter expertise in the area of accurate article level inventor, cycle counts, customer service programs, money management, vendor processes, product merchandising, plan-o-gram and labeling compliance
- Ensures a pleasant shopping experience for all customers.
- Manages the training, coaching and performance management of customer service associates.
- Ensures the 24/7 execution of all customer service programs and processes.
- Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
- Analyze inventory and money management procedures, reports, and trends. Prepare action plans to address off standard items.
- Analyzes customer service results and trends and prepares action plans.
- Coordinates daily customer service assignments and activities of associates
- High School Diploma or equivalent. Additional coursework, training or certifications preferred.
- Leadership experience in a fast-paced retail, food service or fuel environment
- Experience, skills and abilities consistent with leadership competencies;
- Teambuilding & Inspiring Commitment
- Managing the Customer Experience
- Lead Change
- Interpersonal Engagement
- Driving Accountability
- Talent Strategist
- Achievement Drive & Motivation
- Availability to work all shifts, weekends and holidays
- Position based on a 46.75 average hours work week
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.