Clinic Administrator - Full-time

We have an immediate opening for a Clinic Administrator.

Must be able to work various shifts per week.

• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.

The Clinic Administrator is responsible for the successful operations of a Massage Envy clinic. To be successful in this position, it is important to have experience in management and sales, as well as the ability to identify and solve problems, set expectations and goals, and delegate tasks that are important.

Clinic Administrator responsibilities include but are not limited to:

• Set goals to achieve weekly, monthly, yearly objectives
• Ensure each guest/ member has a great customer experience
• Focus on daily key performance indicators to drive profitability
• Coach/ practice sales process daily with sales associates
• Handle dissatisfied customers and complaints
• Achieve 28% or higher clinic membership closing
• Interview and hire sales associates, massage therapist, and estheticians
• Schedule clinic staff accordingly (peak hours and weekend coverage)
• Process payroll
• Reviews reports daily, weekly and monthly and assesses progress
• Audit inventory – order retail
• Participate in the OSR evaluation
• Review CBR with Franchise Owner
• Schedule monthly meetings with entire staff
• Update communication board monthly
• Be available for clinic emergencies
• Process Clinic Incident forms
• Train/delegate daily customer calls
• Understands, believes in and upholds Massage Envy’s Vision and Values
• Understands, believes in and upholds Massage Envy’s Service Essentials