» » » » » »

Servpro Administrative Assistant job in South San Francisco, CA

525B Railroad Ave
South San FranciscoCA  94080
Sound like the job for you?
Apply Now

Administrative Assistant


Servpro of South San Francisco/San Bruno is a fire and water emergency cleaning and restoration company. We are a 24 hour, 365 day a year emergency service company.

Job Title: Administrative Assistant

Supervisor: Owner


Job Summary: Perform customer service activities, job and crew scheduling, prepare correspondence and file documents, complete job briefings and job file actions. Perform sales and marketing activities such as customer callbacks, 6-month recalls, and prepare and mail newsletters and mailers. Create and follow invoices control. We see this as a entry level position that could eventual grow into Office Management with more responsibility.


Key Responsibilities:

Phone Handling.

·        Use professional phone handling techniques.

·        Maintain manual phone logs and ensure messages get to the proper person in a timely manner.

·        Handle incoming calls requesting services or information, including follow up

·        Recall to customers.- verify appointments and scheduling

·        Perform customer call-backs to ensure satisfaction with work performed. Ask customers

·        for references of friends or family who may need cleaning services.


Scheduling Management.

·        Maintain master schedule book and schedule board for jobs and appointments.


Job Brief Preparation.

·        Prepare all forms and paperwork for day's jobs


Job File Management.

·        Complete job forms and file them in job file folders.

·        Track jobs and communicate requests and problems to the appropriate person.

·        Perform job completions. Verify invoice totals. Follow up with customer service

·        Close job files.  Ensure billing and customer satisfaction follow up


Customer Service.

·        Monitor customer satisfaction.

·        Brief Owner on status of customer satisfaction.

·        Handle customer complaints in a professional manner.


Accounts Receivable Monitoring

·        Follow up of accounts receivable payment.


General Office Duties.

·        Receive and distribute incoming mail.

·        Type or prepare outgoing correspondence. Including mail lists to be sent out

·        Inventory of all office supplies, chemicals, cleaning supplies and equipment monthly.

·        Maintain office equipment.


Other Responsibilities as necessary.



How to Apply

Show me some creativity. How about 3 reasons I should hire you.

Send me a resume with a cover letter.

Do not contact me by phone

Additional Info

Job Industries