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Servpro Administrative Assistant job in South San Francisco, CA

525B Railroad Ave
South San FranciscoCA  94080
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Administrative Assistant

Servpro

Servpro of South San Francisco/San Bruno is a fire and water emergency cleaning and restoration company. We are a 24 hour, 365 day a year emergency service company.

Job Title: Administrative Assistant

Supervisor: Owner

 

Job Summary: Perform customer service activities, job and crew scheduling, prepare correspondence and file documents, complete job briefings and job file actions. Perform sales and marketing activities such as customer callbacks, 6-month recalls, and prepare and mail newsletters and mailers. Create and follow invoices control. We see this as a entry level position that could eventual grow into Office Management with more responsibility.

 

Key Responsibilities:

Phone Handling.

·        Use professional phone handling techniques.

·        Maintain manual phone logs and ensure messages get to the proper person in a timely manner.

·        Handle incoming calls requesting services or information, including follow up

·        Recall to customers.- verify appointments and scheduling

·        Perform customer call-backs to ensure satisfaction with work performed. Ask customers

·        for references of friends or family who may need cleaning services.

 

Scheduling Management.

·        Maintain master schedule book and schedule board for jobs and appointments.

 

Job Brief Preparation.

·        Prepare all forms and paperwork for day's jobs

 

Job File Management.

·        Complete job forms and file them in job file folders.

·        Track jobs and communicate requests and problems to the appropriate person.

·        Perform job completions. Verify invoice totals. Follow up with customer service

·        Close job files.  Ensure billing and customer satisfaction follow up

 

Customer Service.

·        Monitor customer satisfaction.

·        Brief Owner on status of customer satisfaction.

·        Handle customer complaints in a professional manner.

 

Accounts Receivable Monitoring

·        Follow up of accounts receivable payment.

 

General Office Duties.

·        Receive and distribute incoming mail.

·        Type or prepare outgoing correspondence. Including mail lists to be sent out

·        Inventory of all office supplies, chemicals, cleaning supplies and equipment monthly.

·        Maintain office equipment.

 

Other Responsibilities as necessary.

 

 

How to Apply

Show me some creativity. How about 3 reasons I should hire you.

Send me a resume with a cover letter.

Do not contact me by phone

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