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Holiday Inn Hotel & Suites Banquet Captain job in Urbandale, IA

Company Holiday Inn Hotel & Suites
Job Title Banquet Captain
Job Type Full-time, Part-time
Hours Varies
Pay Type Hourly
Wages To be discussed
Location 4800 Merle Hay Road
UrbandaleIA  50322
SUMMARY
Directs and coordinates activities of banquet staff during banquets, serves, cleans and provides customer service during meetings and banquets and ensures that food is served promptly by performing the following duties.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Consults with Banquet/Service Manager or Executive Chef on such items, as serving arrangements and additional employees and equipment needed.
  • Ensures sufficient banquet staff is present and prepared to service the banquet/meeting.
  • Ensures that each guest is greeted, served and needs are met in a friendly, professional manner.
  • Directs and participates in side work duties and prepares for future events as directed.
  • Observes and serves food to ensure that food is correctly garnished and arranged on plates.
  • Directs and clears all dishes and items used in the service of banquets and ensures proper storage.
  • Inspects all room set ups prior to guest occupancy to insure room is set according to Banquet event order specifications and banquet standards.
  • Greets all onsite function contacts upon arrival and reviews daily events.
  • Check periodically with function contact to insure service and product quality.
  • Ensures protection of asset thru properly securing and storing all equipment and supplies.
  • Ensures maintenance of asset thru training and cleaning of all areas.
  • Maintains a clean and orderly work area.
 
SUPERVISORY RESPONSIBILITIES: Assists in supervising 1-10 employees in Banquets. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

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Additional Info

Minimum Age
18+ years old

Additional

EDUCATION and/or EXPERIENCE: One-year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
 
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing.
 
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to accurately handle cash, credit cards and checks. Ability to use basic accounting functions to balance deposits/daily work.
 
REASONING ABILITY: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.
 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to handle, grasp or type; reach with hands and arms; climb or balance; stoop, kneel, crouch, bend or twist; taste or smell; and to push, pull or lift over 10 pounds. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
 
WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, temperature extremes from sub zero freezers and kitchens, and extreme heat from warmers and occasionally works with moving mechanical parts such as blenders and dishwashers and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
 

CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.