ServiceMaster Clean Customer Service Representative job in Cumming, GA

Customer Service Representative

ServiceMaster Clean believes not only in empowering people, but also in enabling them to succeed. By giving you the tools and training to develop, we increase your productivity and earnings, and enhance your dignity, self-respect, and worth.

ServiceMaster Clean has successfully served its customers for over 50 years

Customer Service Representative

Position Overview

Receives and attempts to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers. Other duties may be assigned.

Responsibilities and Duties:

• Directly responsible for customer retention.
• Dispatches by radio, service calls, and additional productions.
• Assists in calling customers to confirm scheduled appointments.
• Records and reports service and cancel information to management.
• Maintains customer database.
• Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.
• Provides answers/solutions to customer inquiries and problems.

Requirements:

• High School Diploma or equivalent
• Previous customer service experience and or training
• Excellent oral and written communication skills
• Basic computer skills including Word and Excel
• Effectively present information and respond to customer questions