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Hours Full-time, Part-time
Location 6408 Ringgold Road
Chattanooga, Tennessee

About this job

We have a full-time/part-time opening for a Team Leader/Shift Supervisor .

Must be able to work various shifts per week.

Requirements

ROLE SUMMARY
This role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and your help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.

Key  Responsibilities (what Shifts do)

  • Step Change Thinker
    Is quick to see core issues in complex situations
    Encourages questions from the team and is comfortable talking about options that don't currently exist
  • Know How Builder
    Seeks continuous feedback from different sources to improve their own performance
    Executes shift success routines effectively
    Execute core operations procedures (e.g.,shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts
  • People Grower
    Champions and role models How We Win Together (HWWT2)  and AchievingBreakthrough Results (ABR) culture within their store
    Supports the RGM/AUM in executing strategies for training talent using the LearningZone and shoulder to shoulder activities
    Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team
    Holds team members accountable for performance below expectations
    Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
    Demonstrates positive energy at all times
  • Action Driver
    Role models customer mania and demonstrates a passion for winning by executing on the following standards on each of their shifts:  CHAMPS, CFF (Cleanliness, Friendliness and Food), and projections
    Goes for breakthrough results by analyzing the financial performance of their shift and identifying solutions to improve the results
    Supports the RGM/AUM in ensuring that the marketing initiatives are being executed
  • Intentionality to Lead
    Takes advantage of every opportunity, both formal and informal to enhance their leadership skills
    Is committed to helping others grow and develop in their role
  • Other Requirements:
    Arrive at work on time
    Flexible scheduling
    Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)
    Regular access to personal vehicle
    Able to lift up to 25 lbs and carry up to 30 feet
    Able to push/pull up to 90 lbs up to 30 feet
    Able to stand and walk for a majority of work shift
    Follows KFC cash handling safety and security procedures
    Adheres to KFC and City/State/United States safety requirements
    Knowledge of and compliance with KFC's Human Resources policies and processes