Chelsea asked us on Twitter:
The biggest thing I worry about for interviews, is that I come off a bit shy and soft spoken. Any tips on overcoming this?
Hi Chelsea – Great question! Interviewers do care about how you present yourself, especially when applying for a customer service position. You need to show them that you are comfortable meeting and interacting with new people.
The more confident you are with your interview skills, the less shy you will appear. One of the best things you can do is practice with a friend or family member. Find someone you trust and that you know will give you honest feedback.
Have the person interviewing you ask the most common questions, including “Tell me about yourself“, “Where do you see yourself in five years?“, “Why do you want to work here?” and “What are your weaknesses?” Being prepared for the common questions will help you perfect your answers, which will make you look (and feel) self assured. Also, ask them to throw you a few curve balls, such as “What is your favorite movie and why?” so you can be prepared to think quickly without stumbling over your answer.
Be sure to ask them what improvements you could make. I’ve done this before and was surprised to know that I kept playing with my hair, which was a big distraction. You may have a bad habit that you don’t realize.
Keep practicing until you are comfortable with your answers and are ready to blow the interview out of the water!