Do you have a job interview at Ross soon? That's awesome! A smart way to prepare for the real interview is to sit down with a friend or family member and practice answering common job interview questions through mock interviews. This way, you'll feel more confident on the big day.
Chances are, you applied to be a retail associate at Ross Stores. This position involves regularly interacting with people, so the interviewer will most likely ask you questions related to your customer service skills. Some common questions include:
1) Why do you want to work at Ross Dress for Less?
During an interview, employers will want to determine why you want to work at their company over other companies. This question provides the chance to show off the research you've done and your passion for working in retail.
"I want to work at Ross because I admire how you value empowering your employees, supporting local communities and improving sustainability from a corporate level. Also, I'm passionate about working in retail, because I have great customer service and communication skills."
2) Do you have any previous retail experience?
Always answer this question truthfully. If you don't have any previous experience working in retail, don't try to fake it until you make it--employers will sniff you out. However, be sure to draw attention to your ability to learn quickly and your enthusiasm for working hard.
"Although my previous work experience is in the food & restaurant industry, I think I could apply those skills to bring value in a retail environment. I can utilize those communication, customer service and teamwork skills. I know that I can pick up the skill-set quickly and conquer the learning curve."
3) Explain a situation where you dealt with an unhappy customer and how you resolved the issue.
Employers will want to know how you will deal with unhappy customers and conflict in general. Be sure to emphasize putting the customer first and doing everything in your power to meet their needs.
"In my previous position, a customer complained about getting too much mayo on his sub. Instead of simply apologizing or scraping it off , I listened to his complaint, apologized, and then made him a completely new sub. After receiving the fresh sub, he expressed his gratitude and walked away satisfied."
4) Are you able to work in a fast-paced environment?
Serving as a retail associate means working quickly on a day-to-day basis, so interviewers will try to gauge whether you can handle this kind of fast-paced environment. Again, be honest about your competence and what you feel comfortable with.
"Because working in the food service industry required speed and efficiency, I feel comfortable working in fast-paced environments. In fact, I tend to thrive under pressure, so working at Ross would be a perfect fit."
Have you already had a job interview at Ross? Tell us about it below!