When you’re younger, everyone asks you, “What do you want to be when you grow up?” I don’t know about you, but I always answered “Princess.” Now, unless you’re Kate Middleton, that really isn’t a feasible answer. The older you get, the more serious this question becomes and the scarier the situation gets. Picking a [...]
The scenario is a common one, and you may have found yourself on one or both sides of it. A customer, we'll call her Bathilda, wants to return a particular item she has purchased. Said item is not eligible for return and she is informed of this by her friendly customer service representative, we'll call [...]
As the holiday season approaches, many of you will be searching for that perfect seasonal job. You want a holiday job that will be fun, will allow you to work with people and best of all, will put a little extra money in your pocket. Cashier positions are great holiday jobs that offer flexible hours [...]
When we talk about retail jobs, we're talking about any gig in which you're selling goods or merchandise in any capacity, whether you're manning a cell phone kiosk at the mall food court or you're educating customers about bathroom fixtures at a home improvement superstore. Obviously, retail is a huge category of jobs comprising positions [...]
As a job advice expert, I get lots of questions from eager 14- and 15-year-olds asking about how they can get a job before their sixteenth birthday. They have what I like to call gumption. A go-get-'em kind of attitude that will surely take them far in life. If they are the early birds, I [...]
Depending on how many hours you work in a week, you could potentially spend more time with your co-workers than with anyone else in your life. So what do you do when those people are terrible to be around? Here's your guide to the five most annoying people you'll meet at work and how to [...]
Because everyone can recall a terrible boss in their past (or present), we couldn't just leave it at "Help! I Hate My Boss (Part One)." Here's a look at five more terrible bosses and some suggestions on how to keep your cool when they're around. Suck-up Even bosses have bosses; most CEOs answer to a [...]
What do gaming dealers and casino workers do? Most gaming service workers are employed in casinos, where $10 can turn into $10,000 and right back again before you can even say "Hit me!" Positions vary from supervision, surveillance and investigation to workers who get up close and personal with patrons and run the games themselves. [...]
Every industry has its own terminology used for convenience (or sometimes to talk about things without customers knowing). Here's a look at popular terms you might run into at a retail job. 1. (Big) box: Retail locations of large retailers referring to their square shape and high square footage. "Are you going to the [...]
True customer service horror story: You're working the cash register at Chick-fil-A and a woman with a large order gives you a credit card that gets declined, even after you try to swipe it several times. "I'm sorry," you say. "Your card doesn't seem to be working." The customer starts screaming and cussing you out. Everyone in [...]