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Team Members
Crew Members execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence. We are looking for an energetic person to join our team. If you enjoy making people smile, we want to talk with you!
Essential Functions:
- Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
- Be pleasant and alert to customer needs.
- Greet guests as they enter restaurant.
- Initiate and complete customer transactions quickly and accurately.
- Process customer transactions and maintain an accurate cash drawer throughout shift.
- Assemble and deliver order to customers quickly and efficiently.
- Keep entire work area clean and sanitary throughout shift.
- Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
- Operate and maintain food/drink/treat related equipment and registers properly and safely.
- Complete assigned prep work for stocking and set up of work area.
- Stock and execute proper rotation of products.
- Assist with end of day cleaning.
- Work as a "team" member to assure constant and consistent quality, service, cleanliness and value to each customer.
- Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
- Inform immediate supervisor promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by management staff or shift leaders.
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Assistant Managers
Dairy Queen Assistant Managers must:
- Manage entire operation of restaurant during scheduled shifts.
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
- Assist in the execution of the restaurant's business plan as directed by the GM.
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
- Ensure guest service in all areas meets company standards.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
- Accurately complete designated duties such as inventory control, ordering of products, cash control.
- Assist in optimizing profits by controlling product and labor costs.
- Communicate and oversee the execution of product promotions.
- Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Crew Training Modules, establishment of performance expectations and by conducting performance reviews.
- Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the GM.
- Expected to exercise good judgment in decision-making and reporting issues to the GM.
- Perform other duties and responsibilities as requested by the GM.
Qualified candidates must:
- Have excellent customer service and employee relation skills.
- Be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
- Be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
- One to three years of management in a high volume restaurant preferred.
- QSR experience strongly preferred. High School diploma or equivalent required.
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Managers
Restaurant Managers oversee entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Restaurant Managers also ensure the restaurant is operated within operational guidelines established by owner and franchiser.
Essential Functions:
- Oversee and manage all areas of restaurant and make final decisions on matters of importance.
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
- Responsible for the development and achievement of the restaurant's business plan by working with the franchisee or franchisee's appointee and ADQ field staff or territory operator.
- Ensure guest service in all areas meets company standards.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
- Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales.
- Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
- Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes.
- Manage restaurant P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).
- Expected to exercise good judgment in decision-making and reporting issues to the Franchisee.
- Perform other duties and responsibilities as requested by franchisee or franchisee's appointee.
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