Alamo is a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Alamo Automotive Technician
National and Alamo has an exciting opportunity for an ASE Certified Automotive Technician. The Automotive Technician performs car and bus service, repair, preventive maintenance, in-fleeting service, and vehicle reconditioning service according to company policy and procedures. This position requires the exercise of reasonable judgment and initiative. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The successful candidate will be required to work a flexible schedule to include weekends, nights, and some holidays depending on business demand.
Responsibilities:
- Ensure that all repairs and preventative maintenance are completed according to the manufacturers specifications and guidelines.
- Provide safe and reliable vehicles upon completion of repairs and preventative maintenance.
- Types of repairs will include brakes, onboard computer diagnostic and drivability, suspension and tires.
- Perform in-fleet servicing on new cars according to company procedures as required.
- Perform reconditioning repairs on sales vehicles and deletes according to company procedures as required.
- Perform vehicle servicing/repairing to maintain company standards.
- Maintain the work area in a safe and clean condition.
- Perform related duties as required.
Alamo Rental Sales Agent
National and Alamo has an exciting opportunity for a Rental Sales Agent. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Responsibilities:
- Use company approved sales and service techniques when determining customer needs
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Alamo Drivers
The Driver is responsible for moving and positioning vehicles to various designated locations for servicing, transport and/or rental. Perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Responsibilities:
- Drive the vehicles from return location to cleaning/servicing location; leave vehicles positioned for best access by service agents, as directed by management.
- Drive serviced vehicles to ready line area and park for easy access by customers as directed by management.
- Deliver vehicles to other locations as directed by management, such as licensee locations, rail yard, auction sites, body shops, or other corporate locations.
- Move vehicles to different areas of the lot or facility as needed and directed by management.
- Answer customer questions or direct them to the appropriate person.
- Perform other service-related duties to ensure our products and services meet the needs of our customers.
- Management reserves the right to modify, change or delete assigned duties.