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Team Members
The Support Specialist is enthusiastic and passionate about Creativity, People and Arts and Crafts. The Support Specialist is also dedicated to the efficient and effective operation of the Store's administrative and support functions. Specific responsibilities include: Maintaining store sales records including daily store deposit; maintaining Human Resources and Payroll records and facilitating inbound direct freight shipments and paperwork.
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Team Leaders
Michaels, the nation's largest retailer of arts and crafts materials, is seeking Front End Supervisors who will be responsible for ensuring efficient customer service by providing prompt support to cashiers and handling check out issues as they arrive.
You will proactively ensure that customers are handled quickly and efficiently. You must be proficient in the operation of cash registers (POS systems) and customer service operations. You will be accountable for ensuring that effective training is provided to cashiers.
Primary Responsibilities:
- Customer Service
- Front End Management
- Check/Void/Refund Approval
- Problem Resolution
- Scheduling
- Supplies/Change/Ordering
- Zone Recovery
- Training
- Cash Pulls/Cashier Accountability
- Teamwork
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Cashiers
The Cashier performs all cash register operations and related customer service duties. Monitors activities in the front of the store and secures Michaels assets including cash, checks, media and merchandise.
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