U.S. Cellular Careers
At U.S. Cellular, we’re not just in the business of connecting calls, we’re in the business of connecting people. We believe pride and respect aren’t just words, they’re words to live by. And we believe the most important thing about your phone is the person on the other end, and we’ll work harder than anyone to keep you connected to them.
This is U.S. Cellular and we believe in something better.
U.S. Cellular Cashier Greeter
First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellular. That’s why we strive to make every customer experience one that leaves a lasting impression.
We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs – whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait – makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company.
This role is a great way to gain entry to a company that operates by a set of values making up our “Dynamic Organization,” values based on a culture of respect, integrity and trust. You’ll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience.
To begin, you’ll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role.
As you grow in the role, you’ll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth.
Because you are passionate about being there for customers and your sales team when they need you the most, you’ll have to work some evenings, weekends or holidays – but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too.
If you have what it takes to set the stage for an experience that addresses the customer as a whole, we’ll be able to offer many great resources and rewards for a career that will make you proud.
Once you find an U.S. Cellular Cashier Greeter job near you, fill out an online U.S. Cellular job application today!
U.S. Cellular Retail Wireless Consultant
Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence.
We consider this role the face of U.S. Cellular. You’ll be the one out there taking care of your customers-existing and new ones. You’ll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they’ve experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive.
Aside from a high school diploma, you have at least a solid year in commission sales. You’ve probably never worked where commissions were calculated like ours – on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you’ll have to work some evenings, weekends or holidays — but we don’t think you’ll mind with all the other great resources and rewards we provide to make this a quality career.
Once you find an U.S. Cellular Retail Wireless Consultant job near you, fill out an online U.S. Cellular job application today!
U.S. Cellular Service Technician
If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular.
As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers – in addition to offering solutions and education on our products and services – is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution.
You’ll gain an edge if you have earned an associate’s degree, with a bachelor’s degree preferred. We’ll want to hear your success stories from your past experience in resolving customers’ technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience with Windows-based PCs is important in being able to help our customers, and having worked in the wireless industry will enhance your ability to serve our customers. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs.
Key to our “Dynamic Organization” is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer’s concerns in a positive manner.
Once you find an U.S. Cellular Service Technician job near you, fill out an online U.S. Cellular job application today!
U.S. Cellular Fun Facts
- U.S. Cellular was founded in 1983.
- More than 8,900 people work for U.S. Cellular.
- U.S. Cellular has the 6th largest wireless network in the US.
- U.S. Cellular serves over 6 million customers.