TruGreen Careers
TruGreen is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 200 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve.
As with our customers, we are committed to providing personalized attention for our employees. We focus on developing our people by building proud, dynamic teams while helping employees reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
TruGreen Lawncare Specialist
Essential Functions include:
- Applying fertilizers and pesticides to lawns according to schedule, safety procedures, and label instructions
- Driving company vehicle to customer locations
- Responding on a timely basis to customer requests for telephone and in-person service calls
- Completing required production forms and customer instructions
- Assisting in sales to current customers through contact on route
- Measuring the lawn of potential customers to provide them with an accurate cost of TruGreen's service
- Performing a daily three-minute, 360 degree inspection of truck and equipment before taking the vehicle out on the road and upon return
- Completing production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices as required daily
- Maintaining vehicle and equipment through cleanliness, safety, and general maintenance
If you are motivated, hard working and customer oriented we want you on our team!
Qualified candidates will be 21 years old.
TruGreen performs criminal background checks, motor vehicle record checks and drug screening.
Once you find a TruGreen Lawncare Specialist job near you, fill out an online TruGreen job application today!
TruGreen Service Manager
The Service Manager provides quality and timely service to the customer through the recruitment, training and supervision of specialists and trainees. The main focus for this position is creating, retaining, and exceeding customer expectations.
Essential duties and responsibilities:
The essential duties and responsibilities are listed below. Other duties may be assigned.
- Recruits, interviews, and selects the personnel needed to efficiently staff the service function. Determines work procedures, prepares work schedules, and expedites workflow. Ensures appropriate scheduling and maintenance of fleet. Issues written and oral instructions.
- Is licensed by their respective state as a Certified Applicator in the categories supervised. Ensures new hires in service function become licensed as required by company policy/state and/or federal law. Also ensures current licensing is maintained by all employees as required by company policy/state and/or federal law.
- Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures. Assigns and monitors duties to service personnel for efficiency. Examines work for accuracy, neatness, and conformance to best practices as well as company policies and procedures. Monitors and ensures the safe and efficient use of materials and equipment by employees. Maintains positive morale among personnel and actively promotes teamwork.
- Evaluates quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service related concerns.
- Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
- Monitors and executes facility organization and maintenance. Maintains Department of Transportation Pre/Post Trip Inspection and Driver Qualification files. Ensures that a safe work place is provided for all employees by ongoing training and adherence to company policies. Supervises maintenance of equipment. Prepares composite reports from individual reports of subordinates. Works with other managers to identify ways to reduce customer cancellations.
- Assists the branch manager in developing annual budget.
- Other duties or special projects as assigned.
Supervisory Responsibilities:
Directly supervises two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or experience:
Associates degree (A.A.) or equivalent from two-year college or technical school, or two to three years' related experience and/or training, or equivalent combination of education and experience.
Once you find a TruGreen Service Manager job near you, fill out an online TruGreen job application today!
Customer Service Representative
Receives and attempts to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers.
Essential duties and responsibilities:
The essential duties and responsibilities are listed below. Other duties may be assigned.
- Directly responsible for customer retention.
- Dispatches by radio, service calls, and additional productions.
- Assists in calling customers to confirm scheduled lawn/hort treatment.
- Records and reports service and cancel information to management.
- Maintains customer database.
- Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.
- Provides answers/solutions to customer inquiries and problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training, or equivalent combination of education and experience.
Once you find a TruGreen Customer Service Representative job near you, fill out an online TruGreen job application today!