Chipotle wants to hire people who share the same passions they do: “food with integrity” and good customer service. Show the employer that not only are you a big fan of Chipotle, but that you also know what it takes to leave the customer with a smile. This is also your chance to show them that you’ve researched the company and are passionate about the position.
“I’ve always respected Chipotle’s “food with integrity” stance. There are too many fast casual restaurants that don’t have high standards for their food, and not only does Chipotle meet those standards, they are also known for how well they treat their animals and produce. Not only is this refreshing to see, it also makes for a delicious meal. In addition, I’ve never had a bad experience at Chipotle, even during the rush times. The restaurant is run like a well oiled machine and everyone works together to get the job done, and they always look like they actually enjoy the work. I’d love to be a part of the company and the team.
Chipotle can get very busy at times. There may be customers that come in and try to sneak an extra menu item past you. This isn’t a trick question, they are just looking to see if you know this is wrong. Even if you don’t say the right thing here, they want to be assured you wouldn’t just give in to the customer.
“I would simply tell them that it’s against our policy to double the meat for free. I would then reiterate the price it would cost and ask if they would like to continue.”
During the lunch and dinner rush, Chipotle is busy, busy, busy. But, that doesn’t stop their crew members for working hard to get everyone through the line as fast as possible, all while producing quality meals. They take customer service very seriously and want to hire a team who can handle working in a fast-paced environment without getting frustrated or too stressed. Show them you share their passion for great service and can handle any curve balls thrown your way.
“Customer service is going above and beyond what the customer would expect to make sure they come back. It could be as simple as asking about their day or as involved as making a special menu item for them. I know that in this role I’d be dealing with all different types of people, but in the end it’s making sure that the customer leaves with what they want and with an intention to return. I completely know what it’s like to have a bad experience somewhere and vow to never return. This is something I’m really passionate about and something I know Chipotle takes very seriously, which is a big reason why I was drawn to apply in the first place.”
There is no right or wrong answer to this question, but remember that this role will be mainly working in conjunction with other team members, so you’ll want to reflect how you interact with other people.
“I’ve always found that I do best working with a team of people who are as committed as I am to success. I feed off the energy of other people and I’ve never really had a problem working with a group. In fact, I just wrapped up a major group project in school and my team elected me to lead because of my organizational skills. I don’t mind working alone at all, but I just find that my best ideas come when I’m working with a team.”