WHAT DO ADJUSTERS DO?
Adjusters, also known as claims adjusters, work for insurance companies and examine property damage to determine how much an insurance company should compensate the claimant. The property can be anything from a house to a business or vehicle.
Adjusters work in the field, visiting the damaged property, and do a thorough job getting background information on the damage. They might look at police reports, talk to witnesses, do research or consult with experts like architects, construction workers or doctors to create a better understanding of the claim.
Adjusters look at all the information from photos, video, and audio evidence, interviews and on-site evidence to create a report for claim examiners.
Most adjusters work for insurance companies, but some can work independently.
HOW MUCH DO ADJUSTERS MAKE?
According to the Bureau of Labor Statistics (BLS), the 2010 median hourly income for adjusters was $28.11, or $58,460 annually.
WHAT ARE THE EDUCATION REQUIREMENTS?
You can start as an adjuster with only a high school diploma or GED. However, insurance companies might prefer adjusters with a bachelor's degree in an insurance related field or have insurance work experience and vocational training. For example, automobile adjusters have a 2-year degree or experience working in an auto mechanic's shop. Other helpful backgrounds include medical training, construction or architecture, law and engineering.
Most training will be done on-the-job. Licensure requirements vary by state.
JOB SKILLS AND REQUIREMENTS
- Analytical Skills: Adjusters must look at damages in claims and determine whether or not the company should pay the claim. They look at many different facets of information to determine this and need good analysis skills.
- Communication: Adjusters will talk with claimants, interview witnesses, speak with police officers and field experts. In addition, they will have to write clear reports for others to determine damages.
- Interpersonal Skills: Working with people shaken by an accident, or upset with the outcome of a claim requires tact and compassion.
- Math Skills: Calculating the damage caused by an accident will require basic math skills.
THE FUTURE OF ADJUSTERS
According to the BLS, adjuster jobs will grow slowly between 2010 and 2020.