WHAT DO INSIDE SALES REPRESENTATIVES DO?
Are you resilient? Can you smile in the face of adversity and talk to anyone? You might be ready for a job as an inside sales representative Inside sales representatives sell retail products, goods and services to customers. Sometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or working in a store retail location or showroom and waiting on customers directly
Inside sales representatives work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives might work to find new sales leads, through business directories, client referrals, etc. Inside sales reps are friendly, well-spoken and ready to close the deal.
HOW MUCH DO INSIDE SALES REPRESENTATIVES MAKE?
According to the Bureau of Labor Statistics, retail sales workers made a median of $10.09 an hour, or $20,990 yearly in 2010. Because there are so many different sales types, plus commission based jobs, this number can vary greatly.
WHAT ARE THE EDUCATION REQUIREMENTS?
You can become an inside sales representative without a high school diploma, although high school graduates are often preferred. Inside sales representatives must know their products inside and out, so most of your training will be done on the job.
JOB SKILLS AND REQUIREMENTS
- Customer Service Skills: The customer is always right. Inside sales reps will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
- Communication Skills: Inside sales reps speak to customers about a product's different features, and answer any questions they might have.
- Flexibility: Inside sales reps might have to work long hours, nights or weekends.
- Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
CAREER PATHS FOR INSIDE SALES REPRESENTATIVES
THE FUTURE OF INSIDE SALES REPRESENTATIVES
The Bureau of Labor Statistics states that retail sales workers are expected to grow at about 17% over the next 10 years, which is considered average growth.