General Manager

We have an immediate opening for a General Manager.

Must be able to work various shifts per week.

Assumes full responsibility for operations, training and development of all employees within a Stevi B’s restaurant; including the execution of all policies, programs and systems, including the Stevi B’s Operations Reference Manual. Creates and maintains an “Employer of Choice” environment.

DUTIES AND RESPONSIBILITIES:

• Assumes full responsibility for insuring that the restaurant operates in a manner that provides consistent day-to-day operations and guest satisfaction, in compliance with the Stevi B’s Operations Reference Manual.
• Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests while controlling labor hours within guidelines.
• Effectively manages the restaurant’s cost control procedures for food, labor, paper and inventory.
• Responsible for maintaining inventory levels to insure product availability.
• Works effectively with and monitors performance of vendors.
• Immediately resolves guest requests and complaints in a respectful manner.
• Participates in management training and career development programs.
• Determines compensation levels of restaurant employees within company guidelines.
• Recruits, interviews and hires crew and management team members to achieve proper staffing levels.
• Responsible for orientation and training of all employees.
• Initiates and implements career development plans for all employees.
• Effectively directs employees in the performance of restaurant operations.
• Provides constructive performance feedback to all employees.
• Implements and oversees the performance appraisal process for restaurant employees.
• Manages employee compliance with the restaurant employee handbook, policies and practices and takes appropriate action to address employee violations of such standards.
• Assumes full responsibility for insuring that the work environment is free of discrimination, harassment and inappropriate conduct.
• Immediately and effectively resolves employee concerns, requests and complaints in a respectful manner and informs the Supervisor of such issues as appropriate.
• Manages compliance with all federal, state and local wage and hour laws and labor and employment laws.
• Completes and maintains all restaurant employment related records and payroll records.
• Prepares restaurant related reports in a timely manner, including weekly and monthly control goals, weekly inventory worksheets and monthly profit and loss (P&L) projections.
• Assumes full responsibility for insuring that all employees are in compliance with cash handling policies and banking procedures.
• Develops and executes restaurant priorities and objectives, including meeting current sales and profit goals. Develops and oversees implementation of appropriate plans to resolve unfavorable financial and/or sales trends.
• Develops and implements effective marketing plans.
• Responsible for ensuring compliance with Stevi B’s food safety initiatives, including health and sanitation laws and regulations. Takes immediate corrective action, when necessary.
• Maintains a safe work environment by requiring compliance with all safety and security procedures.
• Provides safety training programs to all employees.
• Immediately documents specifics of all guest or employee accidents and incidents and reports them appropriately.
• Performs other job-related duties, such as conducting crew and management meetings, developing and implementing action plans based on mystery shop results and/or other customer service indicators and participating in all restaurant audits.

KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliance.
• Recruiting, interviewing and selection practices.
• Knowledge of federal, state and local health and sanitation laws and regulations.
• Leadership and supervisory practices and skills.
• Proficient verbal and written communication skills.
• Basic accounting skills.
• Problem solving, decision-making, and conflict resolution skills.
• Time Management skills.
• Organizational skills.
• Ability to multi-task primary job responsibilities.
• Able to prioritize tasks.
• Ability to follow-up with employees to complete assigned duties.
• Ability to use restaurant planning tools.
• Works with autonomy.
• Communicates the Stevi B’s Mission Statement and Core Values.