Store Lead Hiring Event - Full-time / Part-time

We are holding interviews this week and are hiring for multiple locations in the area. Please do not call the stores!

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Seattle’s Best Coffee is bringing its BRAND NEW drive-thru only concept to your area and you could be one of our first new baristas! We’re looking for outgoing and energetic partners who have a passion for excellent customer service and of course delicious coffee. This is an exciting opportunity to be a part of a great team and grow with us as we open a new company-operated market for Seattle’s Best Coffee.

Seattle’s Best Coffee will be scheduling interviews for these openings at an upcoming job fair near you.

As a Seattle’s Best Coffee store lead, you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to provide prompt service, quality beverages and products, and a clean and comfortable work environment.

Seattle’s Best Coffee will be scheduling interviews for these openings at an upcoming job fair near you.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Maintains a calm demeanor during periods of high volume to keep store operating to standard and to set a positive example for the team.
• Anticipates customer needs by constantly evaluating environment and customers for cues.
• Communicates information to manager and store leads so that the team can respond as necessary to deliver on our promise to be fast, friendly and delicious.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with customers through the drive-thru. Discovers and responds to customer needs.
• Develops positive relationships with store team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by store team.
• Follows up with baristas during the shift to ensure the delivery of outstanding customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing recognition tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.