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in Newark, DE
Guest Service Agent - Part-time
•30 days ago
Hours | Part-time |
---|---|
Location | 100 Continental Drive Newark, Delaware |
About this job
Scope of Position:
Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Primary Responsibilities:
- Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
- Maintains a “can do” and a “guests first” attitude at all times.
- Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
- Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
- Abide by established procedures for hotel accounting, credit control and handling of financial transactions.
Requirements:
- Previous hotel Guest Service experience a plus
- Must be willing to work a variety of day/night and weekend shifts.
- Must be able to read, write and speak English.
- Requires strong organizational skills.
- Must be able to work independently.
- Able be able to be on your feet for long periods of time.
- Able to lift at least 20 pounds.
- Excellent people skills and an energetic personality.
- Meet/exceed customer and team expectations.
- Computer experience strongly desired.
- Cash handling experience
RELATIONSHIPS
- Internal: Hotel Employees: to receive information regarding guest needs or complaints.
- External: Hotel Guests: to provide customer service.
QUALIFICATIONS
Education/Experience: High School Diploma or Equivalent
Certification: None
Skills:
- Interpersonal skills
- Computer aptitude
- Communication
- Organizational
- Customer service orientation