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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location 17029 Abercorn St
Savannah, Georgia

About this job

Anticipate and provide for guests’ needs in a timely manner, matching their pace of dining. Show guests genuine hospitality while providing them with a memorable experience. Look like a professional and show sincerity with a positive, friendly attitude.

ESSENTIAL JOB FUNCTIONS

GUEST INTERACTIONS

  • Welcome guests immediately upon seating with a non-scripted greeting
  • Using acquired menu item knowledge, offers menu suggestions, answers questions, and anticipates guests’ needs
  • Practices responsible beverage service with all guests
  • Takes drink and food orders
  • Ensures food and drink items always meet guests’ satisfaction
  • Attends to any additional guest needs or requests
  • Maintains guests’ area – pre-bussing, detailing, etc.
  • Be an active team member, helping others when possible
  • Silent Service - service is felt, but not seen
  • Have an updated check printed and ready for each table
  • Ensure no guest leaves the restaurant unhappy. Utilize our service recovery policy and involve the manager if necessary. Always strive for 100% guest satisfaction

PROCESS ORDERS

  • Enters drink and food orders on a POS register
  • Prepares non-mixed drinks
  • Prepares, presents and receives payment for guests’ checks in a timely, efficient manner

BUS AND RESET TABLES

  • Maintains guests’ needs throughout their dining experience by removing china, trash and refilling beverages
  • Unloads dishes in dish room and/or at bar dishwasher
  • Sweeps floor area around table
  • Resets using designated silverware, napkins, and condiments

HOUSEKEEPING

  • Maintains service stations, garnish line, service bar, and common areas of the restaurant
  • Restocks service station with glasses, tea, ice and appetizer plates
  • Restocks garnish line
  • Fills condiments
  • Washes server trays
  • Sorts silverware
  • Polishes silverware and/or prepares rollups
  • Cleans mirrors and artifacts
  • Sweeps floor

EQUIPMENT/CHEMICALS USED

  • Ammonia glass cleaner
  • Bleach
  • Brasso
  • Shelia Shine
  • Sanitizer
  • Coffee Machine
  • Iced Tea machine
  • POS Equipment
  • Soda fountain

PERFORMANCE REQUIREMENTS

As a member of the Houlihan’s Restaurants, Inc. team, a server should know and follow Houlihan’s Restaurants, Inc. policies and procedures and have strong interpersonal skills that would enable him/her to verbally communicate in a positive manner with co-workers, guests, and the general public. Must be of age to serve alcoholic beverages and able to obtain liquor card if state law requires.

The server should be able to perform the outlined essential job functions, which require the following abilities:

  • Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards
  • Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon
  • Able to read, write, and perform addition/subtraction calculations
  • Able to remember abbreviations, and menu items
  • Use body parts, usually fingers and hands, able to distinguish between sharp/dull, and hot/cold
  • Able to control and utilize fingers to write, use POS register, slice, chop, and operate equipment
  • Able to bend, handle, carry, lift, reach, wipe, climb, and stoop
  • Able to walk and stand for up to 8 hours