Corporate Sales Account Representative - Full-time

We have an immediate opening for a Corporate Sales Account Representative.

Must be able to work various shifts per week.

• Be authorized to work in the United States.

Wage: $9.00

Under the direct and indirect supervision of the Corporate Accounts Sales Manager the Account Executive is responsible for any/all business to business sales and service activities within the Corporate Accounts Sales Department.  Specifically, the Account Executive is responsible for maintaining and generating new revenue from small, medium and large businesses within the United States by pursuing and closing new, repeat and additional corporate customer sales.  This includes lead generation and prospecting for new leads; contacting leads and prospects by phone and email; providing prompt and efficient sales and service support to corporate customers via outbound and inbound calls and emails; gathering market and customer information and documenting CRM and back office databases thoroughly.  The Account Executive must perform any of the above tasks simultaneously at any given time, as well as perform other job related duties as assigned.

 Work Activities

 The work activities of Corporate Account Executives are divided into seven main functional areas:

 Sales

• Converts any/all incoming sales calls to a closed sale.
• Builds relationships with corporate leads and business prospects and contacts.
• Maintains relationships with customers in order to generate additional and future business.
• Adheres to any/all temporary and or permanent sales initiatives/programs set forth by management or marketing department.
• Maintains accurate and current sales records and customer information.
• Promptly responds to any/all sales related electronic communications.
• Required to make 75 calls per day, 2.0 hours of daily talk time (or a total of 10.0 hours talk time per week).
• Must meet weekly sales quotas of $3,000 to $4,000.  (Ramp up time is a generous 120 days).

 Service

• Develops and maintains accurate market, corporate customer and product knowledge.
• Assists all corporate clients efficiently and accurately with any/all service issues.
• Researches corporate client accounts in order to accurately assist them, and provide best quality solutions.
• Handles corporate customer billing, technical and service calls, routing to the Corporate Accounts Sales Manager in the event of escalation.
• Promptly responds to any/all service related electronic communications.

 Data Entry

• Accurately enters and/or updates any lead, prospect, contact and customer interactions in the appropriate program for any given daily and or assigned application (Back Office and/or MS Dynamic CRM).

  Account Maintenance

• Attends to daily and or assigned account maintenance activities in a timely and efficient manner.
• Gathers and updates lead, prospect, contact and customer account information through research and management of client information resources.

 E Communications

• Promptly responds to all incoming corporate customer e-mails with accurate information.

 Reporting

• Accurately maintains any and all associated and assigned logs and or reports.  This includes daily corporate lead tracker sheet, or weekly completed and forecast monthly sales report being sent to Corporate Account Sales Manager.

Returned Inventory Management

• Processes incoming corporate customer returns in accordance with the written policy. 

Tools and Equipment Used

• Desk Top Computer and Software:
  • To include the entire Microsoft Office Suite.
  • Back Office.
  • Salesforce.
  • Industry specific programs.
  • Various internet applications.
• Multi line phone and headset.

Job Context

 The Account Executive (A.E.) spends the majority of her/his time interacting over the phone with Prospects, Contacts and Customers, attending to all manner of business to business sales and service issues.  The work day is spent in a climate controlled office environment in relatively close proximity to other A.E.’s.  There is minor physical demand placed on the A.E. that most of the day is spent sitting at a desk while using a desktop computer.  The work day is divided into two shifts; one from 8:00 a.m. to 5:00 p.m. and the second is 9:00 a.m. to 6 p.m., with one unpaid hour for lunch or two breaks with a 30 minute lunch.  There is no holiday or weekend work required.  Overtime is currently prohibited.  Psychological stress is moderate but may become high at times of elevated business.  The A.E. is required to continuously prospect for new corporate business – this may require as many as 100 outbound calls per day to build a portfolio of clients.  A.E.’s must be able to handle rejection and move on to the next call with a smile.  Once a client base is developed, the A.E. is required to follow up with her/his clients proactively to maintain a business relationship and to uncover and identify new sales opportunities by up-selling or obtaining referral business.

• Be experienced and proficient at multitasking.
• Possess at least 1 to 3 years of prior direct sales experience working with B2B.
• Possess, at a minimum, a high school diploma, some college preferred.
• Tolerate well, a medium level of micromanagement.
• Be proficient with the Microsoft Office Suite.
• Be motivated and driven by money and career success.
• Possess the following skills:
  • Proficiency with the navigation/use of the internet and researching.
  • Excellent phone, written, and interpersonal skills.
  • Excellent written and verbal communication.
  • Excellent negotiation skills, including the art of persuasion and creativity.
  • Strong networking, prospecting and executive selling skills.
  • Strong presentation and follow-up and follow through skills.
  • Strong organizational and project management skills.
• Build and maintain relationships.
• Ability to work independently as well as part of a team.
• Ability to successfully manage many complex prospective clients and projects simultaneously by multitasking.
• Agree to 65 calls per day, 2.0 hours of talk time per day (or, a total of 10.0 hours per week).
• Adhere to Attendance Policy found in Company Handbook.
• Document Lead, Prospect, Contact and Customer interactions in the Company database (Back Office and/or MS Dynamic CRM).
• Must send daily productivity report (corporate Lead Tracking Sheet, or Monthly Completed and Forecast Sales Report weekly) to management.