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in Oakland, CA
Collector - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 302 East 18Th Street Oakland, California |
About this job
JOB SUMMARY:
Contacts customers with delinquent accounts, initiates appropriate action, and maintains records. Reports to Operations Manager.
ESSENTIAL FUNCTIONS:
- Reviews status of delinquent accounts and initiates collection action
- Notifies customer of delinquent accounts according to due dates
- Prepares correspondence on delinquent accounts requiring special handling
- Skip-traces accounts according to established practice
- Provide coordination and communication to store managers and other members to ensure clear understanding of customer accounts
- Initiates appropriate follow-up action on mail returned as undeliverable
- Researches disputed delinquent account balances. Corrects any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors
- Reviews Paid Ahead report and clears accounts that have not made a regular payment in over one month
- Initiates settlement letters and creates payment plan for customer
- Participates in the monthly meeting and reports status of all delinquent accounts assigned
ADDITIONAL RESPONSIBILITIES:
- Responsible for neatness of work area, security of member files, and reports of delinquent accounts
- Generates reports for management
- Assists in special projects as requested
Requirements
QUALIFICATIONS:
- Two years experience or equivalent, in retail collections
- Bilingual
- Has a working knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities
Job Benefits
- Competitive wages
- Annual raises based upon performance.
- Quarterly and annual performance bonuses after one year of service
- One week vacation accrual during your first full calendar year
- A competitive health insurance package offered to full time employees
- 401K retirement plan will be offered after one year of service