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Bilingual Customer Chat Support - @Home
| Hours | Full-time |
|---|---|
| Location | 8200 East Maplewood Ave. Englewood, Colorado |
About this job
NOW HIRING FOR THE FOLLOWING BILINGUAL POSITIONS
English/French
English/Japanese
English/German
English/Norwegian
English/Hebrew
English/Swedish
Must be Fluent in Oral and Written Communication
Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves?
If you’ve answered yes to these questions, apply to join StarTek—A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.
It's not WHAT we do that makes StarTek different; but rather, HOW we do it.
POSITION OVERVIEW: Now hiring for bilingual chat support. This position is responsible for supporting clients through live chats and troubleshooting their specific products/services. Delivers world class customer support while being empowered to make the customer happy!
Job Duties and Expectations:
- Troubleshoot issues for customers via live chat
- Responds to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information.
- Utilizes internet tools to best support customer inquiries. Informs customers about services available and assesses customer needs.
- Handles customer problems related to product function or equipment
- Gathers information, researches/resolves inquiries and logs customer calls.
Qualifications
Experience:
- Requires tech savvy aptitude
- 3+ Months customer service experience
- Excellent written communication skills for chat
- Self starter/motivated and has a passion for helping customers
- Must be fully fluent in French/English, German/English, English/Norwegian, English/Hebrew, English/Swedish or Japanese/English
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