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in Pigeon Forge, TN
General ManagerTeam Leader - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | 3275 Parkway Pigeon Forge, Tennessee |
About this job
Are You Ready To Have FUN?
Position: General Manager / Assistant General Manager Team Leader
Company: FACE Amusement Group
Location: Pigeon Forge, TN
THE JOB
We are seeking a FUN energetic and highly effective Leader to fill a General Manager Team Leader position. The successful candidate will have a minimum 4 years experience in a management, supervisory or leadership role within a retail, service or entertainment environment. Retail Sales, merchandising, marketing and social media management experience is desired.
Primary Functions:
Profitable and successful daily operations within a family Arcade environment
Creating an environment and culture of fun service, growth and excellence
Exceptional Guest experience and service yielding Raving Fans
Partner,Team and organizational Growth and Development
THE LEADERSHIP PRIORITY
The GM Team Leader's first responsibility and priority is successfully leading the Team of partners Role modeling behavior which aligns to our mission, vision, values and growth is most important
Creating, driving and safeguarding our culture remains amongst the critical success factors
THE GUEST EXPERIENCE
Building, leading, developing and inspiring a team who provide personal and memorable experiences the Guest values. Delivering on our commitments, always meeting then exceeding guest expectations are two measures of guest service success.
THE BUSINESS EXECUTION
The successful Gm Team Leader will ensure the execution and achievement of company initiatives such as the annual Operating Plan, Culture and Growth Strategy and performance platforms.
JOB RESPONSIBILITIES
The GM Team leader role is a general management position with responsibilities spanning multiple functions administration, traditional retail operations and performance management. Navigating business operations through entrepreneurial lens and leveraging innovation, creativity and relationship management will also serve the GM in achieving business results.
The General Manager Team Leader will have total responsibility for managing the day to day operations of the Arcade including but not limited to engaging guest, supervising and directing partners, hiring, training, development, effective coaching, staffing, scheduling, ensuring guest service and experience expectations, store and equipment cleanliness, facility maintenance, financial performance, inventory management, execution of Stand Operating Procedures, sales and marketing initiatives and the safety and security of the facility as well as guest and partners.
JOB DUTIES
Execution of quality shifts
Driving sales/profit performance
Sourcing, interviewing, training, developing, and evaluating performance
Supervise and oversee daily operations ensuring profitability, cost control,
Decision making and Judgement
Staff scheduling, product quality, cleanliness and other Company standards
Builds sales and maximizes profits
Recruiting, training, developing
Communicating Company and Guest expectations and performance results to entire staff.
Coaches, teaches and inspires FunCenter Crew
Serving Guest with excellence
Maintain high-quality Guest service and safety
Merchandising and Product Inventory
Minimum Qualifications:
Must be at least 21 years of age
Must have a high-school diploma or GED. College degree preferred
Minimum of four (4) years previous management, supervisory or leadership experience preferred.
Must be able to lift or carry objects weighing 0-50 pounds during scheduled shift.
Must be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shift.
KEY AND CORE COMPETENCIES:
Strong Service and Leadership Skills
Positive and Encouraging Attitude
Lead, Develop, Mentor and Coach
Self Discipline, Self Responsibility
Personal Growth and Development
Strong Interpersonal Skills
Demonstrates Ethics & Integrity
Time and Priority Management
Problem Solving and Decision Making
Planning and Organizing
FACE Amusement is an equal opportunity employer and drug-free environment.