Nextaff Help Desk Level II job in Gulfport, MS

Company
Nextaff
Job Title
Help Desk Level II
Job Type
Full-time
Wages
18.00
Location
Gulfport
Gulfport
Gulfport, MS MS

Help Desk Level II

nextaff jobs

We have a full-time opening for a Help Desk Level II.

Must be able to work various shifts per week.

  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.

Wage: $18.00

Additional Info

Minimum Age
18+ years old

Additional

Level I and II Help Desk

 

Education/Certification

1.       Microsoft Certification (MCP, MCITP)

2.       Associates Degree or technical certifications in a related technical discipline with 3-5 years relevant work experience.

 

Personal

1.       Must be able to work in a team environment.

2.       Must be positive and upbeat (no negativity allowed).

3.       Must be professional and courteous.

4.       Must be willing to ask for help when needed.

5.       Must have great phone skills and interpersonal skills.

 

Roles and Responsibilities:

1.       Use remote control tools to assist clients with technical issues primarily related to Microsoft Windows XP, Windows 7, Windows 8, and Microsoft Office.

2.       Work with clients on-site to troubleshoot and solve technical issues primarily related to Microsoft Windows XP, Windows 7, Windows 8, and Microsoft Office.

3.       Work with clients to troubleshoot and solve technical problems with “line of business” applications.

4.       Must be able to perform basic server troubleshooting (Active Directory password resets, new user creation, Exchange troubleshooting, event log monitoring).

5.       Must be able to perform basic network troubleshooting (wireless router installation, switches).

6.       Install, configure, and repair computer hardware and software.

7.       Install computer peripherals.

8.       Work on technical issues for clients who bring computers to office.

9.       Follow-up with clients to verify issue resolution.

10.   Participate in special projects as required.

11.   Track daily activity in management software.

 Salary based on skillset and experience:  Range $30,000 - $50,000 annually.

 

Please send resume Bonnie Sine at  bsine@nextaff.com

228-447-4820

 

Company Overview

Nextaff

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